The damaged batch number of the Mengniu Deluxe package was obviously changed.
source: urban women's newspaper
in October 3rd, Mr. Yan received a box of Mengniu Deluxe milk from a friend of the city. After opening, he discovered that the package was damaged. He was afraid that the milk had a quality problem and was afraid to drink. Yesterday, Mr. Yan told reporters that more than 10 days ago, he repeatedly reflected the matter to Mengniu, hoping to replace it. Although Mengniu Ji'nan branch has confirmed that milk is not a fake, but because it is a series of goods (cross - stock refers to a regional agent selling its products to other agency areas), they can not be handled. The Mengniu headquarters did not give a solution.
yesterday morning, the reporter saw Mr. Yan. He said, in the morning of October 3rd, his friend gave him a box of Mengniu deluxun milk. Soon after her friend left, her daughter, who was over one year old, clamoring for milk. After opening the outer package, he found that although the milk was in the shelf life, the outer packing of the straw on the milk box was damaged. This is the case with 12 boxes of milk. "How dare I drink such milk? I'm worried about quality problems." Mr. Yan said he immediately called Mengniu's 800 customer service telephone, and the operator said it would reflect it to the leader. On the second day, his family got a phone call from Mengniu Ji'nan branch. Under the guidance of the other side, he found that most of the batch numbers on the milk box were clearly wiped, and only a few boxes kept the batch number.
Mr. Yan said, according to this clue, the staff of the Ji'nan branch said the milk was a series of goods, and they couldn't solve it because they did not flow into the market by local branches. In desperation, he once again called Mengniu's 800 customer service telephone. The answering clerk still said he needed to respond to the leader and reply as soon as possible. "Even if it is a series of goods, the problem of external packaging breakage, the manufacturer is not obliged to change? If the product has an adverse reaction, can only be admitted to the unfortunate?" Mr. Yan said, after he bought the cow milk in the period of deterioration, the situation immediately changed to new. The response of manufacturers is not very positive.
Mr. Yan said that because milk was sent by friends, he was too embarrassed to ask the source carefully. My friend only said that milk was bought in a small shop. In fact, he only hoped that the manufacturer could change a new box of milk for him.
Mr. Wu, who is engaged in marketing work, told reporters that it means that a regional agent sells his products to other agent areas. Because there are differences between agency costs and purchase prices in each area. Agents earn profits by distributing goods. The act is prohibited by most manufacturers. The behavior of goods distribution affects the interests of local agents. Therefore, local distributors generally do not want to solve the problem.
Song Bin, a lawyer in Shandong Fang Liang law firm, said that the sale of goods belongs to the marketing channel of the manufacturer, no matter whether the goods purchased by the consumer are the goods of the serial goods or not, the merchants have the responsibility to deal with them actively if the quality problems arise.