Ji'nan's administrative examination and approval service enters the era of "Internet"
first appointment after service, after the first number, first evaluation, after the evaluation, into the office all the issues to realize the online public, 281 sub items will be realized the whole network, window service configuration let big data... In 2016, Ji'nan city government service center quietly changed "e".
"let the data run more, let the masses run less", "leave the masses to the masses and give the management to the system". In 2016, the Ji'nan municipal government service center promoted the construction of the "Internet government service" platform, according to the work idea of "first level development, multi-level application, pilot pilot, linkage implementation, overall promotion". Efforts should be made to create a "Ji'nan characteristic, regional lead, deep integration and coordination under the online line". The development of the intelligent platform.
first appointment after the service, the first evaluation of the new normal
"from half past nine to the service hall to take the number to the handle waiting for tax payment is also used for half an hour." In January 18th, Zhang Ming, who came to Ji'nan municipal government service center for second-hand housing, told reporters that he had made an appointment on the Internet from 9:30 to 10:30 on the Internet the previous day. "There is no longer an appointment to get up in line." Recalling the experience of buying the first second-hand house two years ago, Zhang Ming could not help feeling the change. "Two years ago, I had been queuing for two hours in the seven - way real estate registration hall, and it was very convenient now."
nowadays, appointment has become the new normal of Ji'nan municipal government service center. In January 18th, the reporter saw that the three or four layers of the municipal government service center had an appointment number machine. After the citizens chose to do it, only the ID card was used to enter the number. A pair of old and more than 60 year old husband and wife got the code paper in less than 3 minutes under the help of the guide.
let the data run errands, let the masses run errands, convenient and fast behind is the Ji'nan city government service center open concept and intelligent platform construction. "There are more and more young people coming to the lobby. When they enter the door, they take out their mobile phones." An Jiwen, deputy director of the Ji'nan municipal government service center, provided a set of data. In 2016, the city government service center had reached 3500 people in the daily average entrance to the hall, of which 60% were young people under 44 years of age. "The administrative examination and approval service embraces" the Internet "is the general trend and the people's mind. "We are to seize the opportunity and take the opportunity to push the reform of the administrative examination and approval with the Internet, forcing the process to optimize the process, and force the innovation of the examination and approval service mode."
in this trend, in March 2016, the administrative examination and approval service platform of Ji'nan municipal government service center was officially launched. The platform implemented the service operation model of "one acceptance, push and send related, synchronous audit, time limit run, whole whole mark, comprehensive evaluation, unified issuing".
"Hello, you have done the construction project license examination business in Ji'nan municipal government service center. Please evaluate the service attitude of the staff, perform their duties according to law, diligent and clean, service efficiency. Please take your evaluation to the window of the Ji'nan City Planning Bureau and thank you." Just finished in the window of the planning bureau "construction project license", Ji'nan sunshine 100 real estate development Co., Ltd. Li Yang (pseudonym), received such a prompt message. In the municipal government service center, it is customary to evaluate and collect evidence first, and citizen evaluation has also become the driving force to improve the supervision window.
up to now, 34 municipal departments (units) have done business with the municipal administrative examination and approval service platform and completed interconnectivity with the Municipal Civil Affairs Bureau, the urban and rural construction commission, the Municipal Industrial and commercial bureau, the housing provident fund management center and the real estate registration center in 5 departments (units), and the data are connected by the end of December 31, 2016. The number of matters handled at the platform level of the platform is 54007, and the number of operations is 46724, the rate of completion is 97.48%, and the satisfaction rate is 99.32%.
in addition to the administrative examination and approval service platform and self-service terminal equipment, Ji'nan government service center also opened the "Ji'nan government service" portal, WeChat, APP convenient citizens at any time inquiring business process, forming a convenient and efficient service system of the five in one.
the whole network office allows data to run errands for the masses
"Hello, is it the head of Shandong Hua Bo Pharmaceutical Co., Ltd.? You need to add two more forms to enter the approval process. " On the morning of January 18th, Chen Hui, a window of the Bureau of environmental protection, was communicating with a Pingyin legal representative who needed to deal with radiation safety licenses. The materials were made up quickly, and the face of Chen Huilian's party had not been seen. This is due to the opening of the whole network operation of the Ji'nan government service center. The transactor is only required to submit the material to the municipal administrative examination and approval service platform for online approval and online handling.
it is understood that the 494 subitems of the administrative approval service platform in Ji'nan are all open, 281 of which have the technical conditions for the whole process network, and the 154 sub items have the technical conditions for online acceptance. The first batch of the first process network run pilot has been carried out in December 2016.
'' 'Internet' can't just be a hat, but a deep integration of the Internet with each service link, data sharing, collaborative applications, precision services. Said an Ji Wen. In his view, government service embracing the "Internet" is not only as simple as data access, but more importantly, the re optimization of the process, so that the people really get the benefits. In addition to promoting the whole process network office, the Ji'nan municipal government service center in 2016 optimized the processing process, reduced the relevant approval materials 308 copies, reduced the approval link 51%, the average compression time limit 33%, the overall efficiency of the overall efficiency of 35%.
"in the past, 3 or 4 copies of ID cards were required, and now 1 copies have been fixed." Zhang Ming said the registration of second-hand housing, in addition to the pain of the queue, another feeling is that the audit data have changed a lot, and real estate registration to realize land and land and land tax co operation makes him more careful. "When we come to the hall, we only need to submit materials, so we can settle down on the chairs and wait for the call to pay taxes. All the data are on the computer for us to run." Zhang Ming said.
big data platform helps precision service
"115 people are waiting in line, 280 people are queuing up, 31 people are queuing up to deal with..." In 2016, the Ji'nan municipal government service center monitored the large screen with another real-time big data function. On the basis of the precipitation of Ji'nan administrative examination and approval service platform, the Ji'nan municipal government service center has set up a large data analysis system, which is in the forefront of the 15 sub provincial cities in the country.
in addition to the real-time monitoring of the data, the large data system also analyzes the data from three aspects of grasping the public demand, standardizing operation management and the development of service economy, and providing data support for improving the operation management of the hall and government decision-making. "With the analysis of big data, our service is more accurate, and the satisfaction rate of the masses is also rising." City government service center, a person in charge introduced, "some window business handling has obvious seasonal characteristics." The person in charge said that the Bureau opened a statistics table from the data platform. From the table, only 13 of the months were accepted at least, and the largest month reached 799. "July and August is the centralized season for the examination and approval of the judicial window, we will enable two spare windows in these two months, that is, to ensure the smooth handling of the citizens and not to cause waste of resources in the off-season." The person in charge said.
the glamour of large data is also to break the information island and realize circulation and sharing. On the basis of data Unicom, the Ji'nan administrative examination and approval service platform has adopted an integrated deployment method to realize the first level deployment of the city level, the multi-level application of the county, township and street, so as to achieve the "cross to side, vertical to the end", to the goal. Before, all counties and counties used the municipal administrative examination and approval service platform to handle business, and the number of counties and districts handled 24509, 23579 and 96.2%. The application of
big data not only serves the demand side, but also enables the public to work more simply, and also serves the supply side, providing support for government decision-making. "Our data system can complete real-time data analysis, vertical and horizontal comparisons." An Jiwen said, "we will not have to read the data of last month, and we can provide the latest data in the first hour."
next step, the Ji'nan municipal government service center will continue to deepen and refine the work deployment of the State Council "Internet government service", relying on the municipal government service platform to carry out the "comprehensive acceptance" as the breakthrough point and the breakthrough point, and to innovate the administrative trial of "integration, management and management, separation of audit management, optimization combination". Batch service mode. Through the implementation of "number one application, one window acceptance, one network management" integrated service, the operation mode of "comprehensive reception, backstage classification examination and approval, unified window piece" is innovating to realize full process online examination and approval, real-time monitoring, full resource sharing and public service all day. (Shen Hongyu Ya Ning)