Ji'nan star responds to fraud response: customer signature service
the Ji'nan daily
"originally only to do A insurance, the result was collected more than 2000 yuan of the package fee." Recently, Mr. Wang, a member of the public, reported to the newspaper that it was charged more for the maintenance of the car at Ji'nan Star Automotive Service Co., Ltd. In response, the shop owner said that the store charges customers on the basis of the service signed by the customer, and there is no problem of multiple charges.
in June 29th, after listening to the salesperson's introduction, Mr. Wang chose A insurance and shop assistants for several items of service. After the maintenance service, Mr. Wang was told that he needed to pay more than 5500 yuan, of which the service charge was about 2000 yuan. After that, Mr. Wang found that the items that must be done by the shop assistants, such as replacing brake oil and cleaning engines, were shown as optional packages on the bill. He thought the charges were suspected of cheating consumers.
in July 1st, Mr. Wang again reflected the problem to the company and asked for a refund request. The other side said that the package had been completed and Mr. Wang had signed it, and could not refund the whole package, only 1000 yuan. Mr. Wang did not agree with him. He believed that the 2000 yuan fee item was due to the improper introduction of staff, which should be refunded.
to this, the company's responsible person said that, according to the situation of the company, the company staff did not show that the package project must be carried out, and the maintenance work was carried out after Mr. Wang volunteered to sign the customer relationship, and would like to communicate with Mr. Wang to try to do the best. Solve the problem quickly.