New buy two months Pentium B90 failure frequency sent 4S shop 3 times can not find out the reason.
the citizen Liu recently was very depressed, only bought two months of Pentium B90, many times after parking can not back back, "to the 4S shop after maintenance, the staff every time promise to repair, but each time after each car failure will appear again." For this reason, Mr. Liu proposed to return the car on the grounds of serious quality problems. For the owner's complaint, Ms. Wang, the head of the 4S shop, said that every time the owner of the car was repaired, the after-sale personnel were carefully inspected the circuit and the oil road, and did not find any anomalies in the test, and did not meet the conditions for the withdrawal of the car. In this regard, Mr. Liu hoped that "FAW" headquarters could send technical experts to detect the malfunctioning vehicles and give themselves a statement.
[fault] the car wheel was tripped by a stone and couldn't reverse the car
Mr. Liu said that the car was purchased from April 9, 2013 to mid May and was more than 1200 kilometers in total, during which all aspects were normal. "But after more than a week, the car failed to recede many times."
according to Mr. Liu, when the first failure, it was in the district parking, "at that time hung down, but the car was not moved, I thought that there is a stone to block the road, get off to see, there is nothing around the wheel." After that, he tried to refire, so that he could normally reverse the train. Early in the morning, Mr. Liu sent his car to the 4S store in the early morning of second days. After repair, the customer said that the car was "Okay". But it was unexpected that Mr. Liu had 3 similar failures in two weeks, and then sent the car to 4S shop for repair.
in addition to reversing the problem, Mr. Liu also found that only a week or so, the full anti freeze fluid consumed 1/3. "How can this summer be consumed so fast?" he wondered.
[delivery] [delivery] 4S store 3 times no fault
Mr. Liu said he came to 4S shop, asked the other to test, the other's attitude is very poor, said that no problems to find out, let Mr. Liu open a look. But less than a week later, Mr. Liu's car had another problem. He thought it was an intermittent damage to the electronic parking system.
Mr. Liu third door repair, 4S shop technical personnel after testing said Mr. Liu said the system and no error code is produced, the car's battery line has been broken, the error code, as long as the error code can be restored to normal. Unexpectedly, after the error code was deleted, the same malfunction occurred again several times in a week.
after sale personnel said that there was nothing wrong with it, and said to change Mr. Liu's accessories, but Mr. Liu resolutely disagreed. He did not think that what was the problem, how to change the spare parts, if other parts of the problem how to do? The owner is puzzled that the 3 maintenance of the 4S shop in the end to repair the place, the maintenance staff is not convenient to provide.
[request] hope that the FAW headquarters sent technical personnel to test
Mr. Liu to the manufacturer to complain to the 4S shop. The manufacturer's staff said that Mr. Liu reflected the situation because there was no corresponding fault code and could not find the cause of the failure. Mr. Liu put forward a return car, but Ms. Wang, the head of the 4S store, said that each time the vehicle was repaired, the aftermarket personnel were carefully inspected the circuit and the oil road, and did not find any anomalies in the test, and did not meet the conditions for the withdrawal of the car. "We do not deny the truthfulness of the car owners, but we do not have a fault, and we send people hundreds of kilometers for a long distance test," said Ms. Wang. "No Mr. Liu said." That being the case, Mr. Liu asked "FAW" headquarters to send technicians to detect the crux of the problem and give oneself a statement.
but the owner has not agreed to apply for technical support from 4S store to the "FAW" headquarters many times, and the 4S shop has not responded positively to this problem. In addition, Ms. Wang said Mr. Liu's car was a new car, and there was no possibility of a rapid loss of antifreeze. She said, "we do not know how Mr. Liu said the problem happened, but we will keep track of Mr. Liu's vehicle, and if there is a failure, we will give it a timely maintenance."