People's livelihood in Ji'nan is difficult to return.
daily daily
caller / > caller / > June 2nd / > Ms. Wang: my husband and my present In May 21st, I wanted to travel to Chengdu. In May 21st of this year, we ordered two tickets from where we went to the net. The ticket was at 8:25 on June 7th evening, from the International Airport to Chengdu Shuangliu International Airport. We have been looking forward to the trip.
but unfortunately, on May 31st evening, my husband suddenly had a fever and went to the provincial hospital for examination. The doctor said that his husband had appendicitis and needed immediate surgery. The trip to Chengdu seemed to be impossible, so I hurriedly contacted where to return the tickets.
where I went to see a label on the net, I could return the whole ticket because I couldn't fly because of illness. So I contacted where to net customer service, the other side said that the whole paragraph can be refunded, as long as uploading the electronic version of the proof.
in accordance with the relevant requirements, I uploaded some information, but I sent it many times and was rejected every time. I once again contacted where the net customer service, customer service said, the ticket is from the agent that order, need to contact with the agent.
customer service helps me transfer the agent's telephone number. The agent says that it must be used in the original, and can not be used electronically. But the original invoice, medical record and so on can not be provided. The invoice should be used for medical insurance reimbursement. The medical record can not be taken out in the hospital.
I asked my question, and the agent asked me to contact the airline. But when I contact the airline, the airline says it does not need the original, the electronic version is right, and if one side is ill, two airfares can be refunded. But in the face of the mandatory requirements of agents, airlines said they had to find agents.
I have called countless times, and I have tried many ways, but I have not returned the ticket successfully. How difficult is the ticket refund? Who can help me to refund the ticket?
[reporter] in the afternoon of June 2nd, the reporter contacted where to go to the network of customer service. The operator of No. 28113 said that if the reservation was hospitalized after the booking, the full refund could be applied, but the application was required. Where to go to the network can help passengers submit to the airline audit, audit from the next day, the audit period is 14 days.
Application of a refund needs to provide the corresponding proof. In accordance with the regulations of the airline, a medical diagnosis book, a medical record, a 50 yuan and above the original documents are required for a refund. Support the electronic version. The operator said.
28113, the operator confirmed that Ms. Wang did submit an application for a retreat and was rejected. We had a contact agent before, and the users had been calling before. Our superiors had been involved in the process, and they would reply as soon as possible. The operator said that where the network and the agent to the travel network is a cooperative relationship, to the profit travel network to show the ticket information on the website, where the network as a third party platform for booking, in fact the user is ordering the ticket to the travel network.
at present, the operator clearly indicates that the original version is not required for the refund, and the electronic version is acceptable. The statement that the airline can refund all the two people will be verified.
[hotspots] please download the "love Ji'nan" client in Shandong.