Ji'nan's first "people's livelihood police platform" residents appeals fully accepted
mass network Ji'nan November 9th news (reporter Wei Hui) the same thing, someone will call 110, someone will hit the '12345' mayor hotline, someone will be reflected through the mail box, someone will call the media for help... In order to save time and improve efficiency, the Ji'nan Municipal Public Security Bureau has launched a police platform for people's livelihood. The platform receives information from all 48 channels, and collate and share them with each other. "One net acceptance, one stop, one line return visit, one reply and unified assessment" is a high summary of the people's livelihood police platform, and is also a new model of the public security department's innovative social management.
comprehensive integration of the demand channel for one station to accept the end of
Ma Huiping is a police of the Ji'nan Public Security Bureau Command Department, her job is to butt the city government "12345" public service hotline. Before July, Ma Huiping took the U plate to the municipal government office on the Internet to copy the public security demands on the Internet, and then put it on the public security special network. Every time she finished one, she had to go back to the municipal government for feedback on the Internet. The huge workload and cumbersome information input made Ma Hui Ping unable to cope.
in 2011, the "12345" citizen service hotline received 50 thousand public security appeals for people's livelihood, many of which were repeated. According to statistics, in 2011, the Ji'nan public security received 63 thousand appeals from all sides, and the repeated demands were as high as 20%. Many channels of appeal include the "12345" Mayor hotline, the people's visit, the letter, the call, the media hotline, the director's mailbox, the online letter and visit, the public security captain, and so on as many as 48.
because there are too many channels for the people's livelihood and the information is not smooth between the channels. In dealing with the repeated appeals of the masses through different channels for the same matter, there will often appear the situation of repeated handling, multiple handling and inconsistencies in the reply, which easily leads to the discontent of the masses. It is against this background that in July 10th, the people's livelihood policing platform was formally launched.
the livelihood of the people's livelihood police platform integrated the "12345" public service hotline, government supervision hotline and the leader of the telephone, the chief mailbox and other 48 people from all walks of life of the people's livelihood demand channels. The platform can extract all kinds of Hotlines in real time and automatically, as well as the public security demand information of public security types such as the special network of higher level letters and visits, the special network of the discipline inspection, the special network of the city government and other electronic platforms, which saves the tedious information of the artificial collection of the appeals, and realizes the unification of the "entrance" of the information.
4 months to run 4 months to handle the livelihood of the people's Policing 480 thousand expected results first showed
November 7th, the reporter in the command center of the Ji'nan Public Security Bureau, the staff are busy and orderly to accept, push from the various channels of the livelihood of the people's demand information. The reporter noted that the livelihood of the police platform for the livelihood of the people's demand information classification is very detailed, from which channel to appeal, what type of appeal is, the appeal to which branch, the police station and even the police are responsible and so on at a glance.
headquarters of the headquarters of the headquarters of the people's livelihood police bulletin showed that in September 2012, a total of 182155 people's livelihood police services were handled, of which 5086 (2370 City hotlines, 2605 traffic police hotlines and 111 other classes) were sent back to the office card, 100167 window services, 76902 warm information, and 99% satisfaction. .
reporter saw the data on the police platform updated in real time, 7 a.m. at 10, showing the total number of people's livelihood police data was 482808, and the 10:48 rule became 483553. Less than an hour, the data increased by 745. After the
police platform was opened, due to the shortening of processing speed and the improvement of work efficiency, it also received a good return. According to the platform, the satisfaction rate of the masses has risen from the initial 94.8% to 99% now. It can be said that the police platform has achieved the desired effect in solving the demands of people's livelihood. According to the industry, the next step, the police platform will integrate the anti fraud hotline 66666110 and the captain's phone, in the fight against illegal crimes, to achieve the prevention of crime clues, the formation of a good state of dynamic monitoring of the social face.