Ji'nan 12345 hotline is officially out of the country
source: reporter Liu Yafei
recently, the reporter learned from the Municipal Overseas Chinese office that the Ji'nan 12345 hotline and the Swedish West LA city jointly applied for the public hotline exchange program officially approved by the Swedish local Democratic International Center (ICLD), which marks the 12345 heat. With its strong strength and brand image, the line has officially stepped out of the country, laying a solid foundation for the establishment of the international standard for the 12345 hotline.
it is understood that the Ji'nan 12345 hotline and the city of West in cooperation with the public hotline exchange project will be composed of two hotline staff members together to form a public hotline project group, through regular visits, around how to further improve the level of government service, improve the livelihood of the people, and improve the work efficiency of the hotline. Study on the rate and citizen satisfaction and happiness, analyze the problems and find out the reasons; carry out the hotline assessment evaluation and gender analysis; carry out exchanges and cooperation in standardization work, study and discuss the direction of standardized service, comb and determine the standardized working process, and establish standardized operation work. The mechanism and so on. Since its opening in 2008,
12345 hotline has been supported and promoted by the Municipal Office of overseas Chinese and related departments, and has opened 6 foreign language services, such as Britain, France, Japan, Korea, Germany, Russia, and other foreign friends from nearly 50 countries in nearly 50 countries such as the United States, the UK, Australia, and the 12345 hotline. It has become a city card in Ji'nan.