The submersible rules of the express industry in 21 cities such as Ji'nan and other cities
source: Shandong commercial newspaper
is the consumer right to open the case first? Recently, Ji'nan, Qingdao, Beijing, Hongkong and other 21 organizations challenge the express industry "first sign inspection" submersible rules, think this is illegal The sex clause. The 21 organizations agreed that the non - standard service behavior of the express service industry should be cleaned and rectified, as soon as possible, the "first signed inspection" and "first payment for goods and re inspection" were cancelled as soon as possible.
strange:
the new cell phone has changed soap
in July this year, Ms. Zhang of Shanghai sent a new mobile phone to the father of Wuhan. Miss Zhang's father, after receiving the courier and signing the contract, opened the package and discovered that her daughter's original express phone turned into a soap. Convenient and fast express service has realized long-distance goods delivery and all kinds of off-site shopping. However, when consumers receive express delivery, they often encounter problems such as lost, damaged, dropped, and wrong goods, and the "first sign after checking the goods" has long been implemented in the express industry, which has led to a large number of consumer disputes.
Association:
this clause is both illegal and infringed
in the 2010 Hangzhou Urban Consumer Rights Protection Forum, Ji'nan, Qingdao, Beijing, Hongkong and other 21 organizations, the "first signature inspection" is an illegality clause. The evidence of
21 land Association organizations is the national post office "express service postal industry standard" implemented in January 1, 2008, which stipulates that the express service personnel shall be obliged to inform the addressee to accept the express immediately when the express service is delivered to the addressee. After the acceptance without objection, the consignee shall confirm the receipt. The person who refuses to sign shall specify the reason and time for rejection in the valid documents such as the express waybill and sign the name. Accordingly, "signature after inspection" is an illegality clause, which has no legal effect on consumers, and consumers have the right to refuse. At the same time,
infringe upon consumers' right to know and fair trading. The eighth article of the law on the protection of consumers' rights and interests stipulates that consumers have the right to know the real situation of the goods they buy, the goods they use, or the services they accept, that is, the right to know the consumer's knowledge. As a consumer, the consignee is required to inspect the goods before signing the contract, which is a prerequisite for knowing the contents of the express company's services, including the contents of the Express items, and the quality of the goods. And the express industry "first sign, after inspection" rules, for consumers to enjoy the right to know set an obstacle.
suggestion:
delete the "first sign" clause
to express the unreasonable line of the express industry. The 21 ground association organization agreed that the express service industry should clean up the non standard service behavior, and actively improve the service dispute settlement mechanism. As soon as possible, it is necessary to cancel the unreasonable practice of "signing the goods before signing the goods first" and "re checking the goods in advance", and delete all kinds of illegal and unfair form clauses on the express documents, and improve the solution mechanism of the service disputes, and promote the healthy and orderly development of the express industry.