source: Shandong commercial newspaper
[b]
[/b]data picture
[b] [/b] "cost 9000 yuan to buy two water heaters claiming no scale, and another more than 10000 to buy purified water. As a result, the result is frequent. " Recently, Mr. Mei, the citizen, felt very distressed.
Mr. Mei said that the OTLAN water heater was purchased in Ji'nan in November 6, 2008, and the failure occurred many times in the process of use. The manufacturer's explanation for the high frequency of the machine used the machine, which resulted in the high failure rate of the machine. In order not to affect the normal operation, Mr. Mei bought a same type of water heater in January 16, 2009 and used two machines to rotate. However, in the course of using, there are still frequent failures, and two water heaters have been repaired for more than ten times. So Mr. Mei asked the manufacturer to explain the reasons for the failure. The response was that the local water quality was too poor and the scale problem was very serious, which resulted in a sudden reduction in the service life of the metal heating tube and the high failure rate. But at the time of purchase, the other party propaganda is not scale, OTLAN's metal heating body is treated by passivation film. "Under the helplessness, we invested more than ten thousand yuan to buy a set of water purification equipment, specially for water heater water treatment, but the failure rate of the water heater is still high."
"when the machine broke down again in January 2010, I called OTLAN dealer in Ji'nan, and they changed the backup machine. But in 2010 1-5, the backup machine also broke down four times. The new machines that have been replaced have been repaired 5 times. When the machine failed again in August 27th, Mr. Mei found OTLAN dealer in Ji'nan and asked for a return. However, he was rejected by the other party. Yesterday afternoon, the reporter contacted the dealer on the phone, the other side still indicated that he could not return the goods, and only promised paid maintenance.
Mr. Mei thinks that the validity period of the three packages after the replacement is calculated from the date of the replacement of the goods in the three package policy of the state. "In addition, the seller should return the goods if the consumer is reluctant to replace the problem product, and the Seller shall return the goods and charge the depreciation fee according to the provisions of the goods used." As a result, the dealership's practice is contrary to the relevant regulations.