The 12345 hotline in Ji'nan received more than 20 thousand calls in 7 days during the Spring Festival.
Shun Network - Ji'nan times author: Zhao Yunlong
Spring Festival, the staff of Ji'nan 12345 hotline are on duty, 24 All the hours of the day accept and deal with the demands of the citizens. Reporters learned that during the period from January 27th to February 2nd, the 12345 hotline received 26859 requests from all kinds of citizens.
during the 7 day holiday of the Spring Festival, 12345 hotlines received 26859 civil appeals (25333 phone calls, 835 SMS, 105 mayors mailboxes, 155 micro-blog, 413 WeChat, and mobile phone). The daily average was 3837, up 25.3% from the same period last year. Directly handled 21148, accounting for 78.7%, 5711, 21.3%, 21409, and 79.7%. Among them, 598 members received greetings from the public, and many of them went to the party secretaries, mayors and contractors to pay New Year's greetings through 12345 hotlines. In addition, the 12345 hotline also actively responds to the city civilization office to take the lead free of fireworks and firecrackers, share the spring city blue sky and blue sky public signal, through a variety of channels to reduce fireworks and firecrackers, Green Festival concept, and carry out public opinion telephone survey, a total of more than 100 people, has achieved good results.
in the Spring Festival holiday, what are the problems that the public mainly reflect? From the 12345 hotline, journalists have learned that the problems of public reflection mainly include the four major categories of traffic and transportation, park scenic spots, city environment and social assistance.