Ji'nan's first Consumer Rights Coalition to establish consumer rights can not be merchants
mass network
March 11th morning, the calendar District Quancheng Road business consumer self-discipline Union (hereinafter referred to as the alliance) was established. At this point, consumers in the Quancheng Road shopping mall supermarket shopping in a dispute, can be established through the consumer rights station or customer service center, no business owners to maintain rights. At present, the alliance is the first in Ji'nan.
reporter learned from the Daming Lake market supervision and management that, in the Quancheng Road, which is known as golden street, the large city complex and the merchants gathered, the consumption complaints were high in recent years. From the 3146 consumer complaints in 2015, it was mainly concentrated in the large shopping malls and super cities in Quancheng road. The statistics show that the complaint is concentrated in 4 aspects of household appliances, mobile phone maintenance, service attitude and quality of goods. The complaint accounts for about 80% of the total amount of complaints.
the establishment of the consumer rights self-discipline alliance is a useful attempt to integrate various resources to promote the socialization of consumer rights protection in Lixia District. At present, 38 large merchants in the district have joined the alliance, providing consumer information and advisory services to consumers and accepting major and difficult complaints. Consumers can protect consumers' rights through the establishment of consumer rights stations or customer service centers. After the establishment of
alliance, how to restrain the supervision business and effectively reduce the rate of consumer complaints is undoubtedly the focus of public attention. Reporters interviewed learned that in the Internet era this year, the government led alliance to manage business members through the establishment of WeChat group. In order to achieve the goal of self-discipline, the alliance members are managed through regular communication in the implementation group, the analysis report of the issue of the issue of the issue of the issue of the issue of the issue of the issue of the issue of the issue of the honor list and the list of the complaints list of the honor list.
the establishment of the self-discipline union of consumer rights protection, can achieve a large number of consumer disputes in supermarket supermarkets for the first time. It is beneficial to alleviate the contradiction between the large number of complaints and reduce the problems of consumers' departments and enterprises, which will greatly improve the efficiency of consumer disputes. Fu Zhaoliang, director of market supervision and management of Daming Lake, said.
Xie Wei said that the proportion of Commerce and trade involved in Quancheng Road commercial area accounted for about 60% of the volume of Commerce and trade in the whole Lixia District. The establishment of the union of consumer rights and self-discipline of merchants in Quancheng road will integrate all parties' consumption rights and rights resources, introduce third parties to gradually improve the participation of the masses and supervision by public opinion, fully solve the consumer demands, and form a good atmosphere for the whole society to join hands in strengthening the consumption and safeguarding rights.
Quancheng road merchants' consumer rights self-regulation alliance members list:
Ji'nan Guan Zhi Yuan communications Co., Ltd., Shandong Luneng trade and Trade Co., Ltd. and shopping center, Shandong Yu Shengyuan Construction Project Co., Ltd., Ji'nan wheat field KTV, Lun Yu Guan Lin, Lao Fengxiang (Qi Lu International Building), crown holiday, Yongan thing Industry, Tianye property,.Quot; Ji'nan gold three cup wine company limited, the responsibility company.Quot; the Sanlian merchant Limited by Share Ltd, Ji'nan time Sea Commercial Management Co., Ltd., Shenzhen WAL-MART department store retail Co., Ltd. Ji'nan Quancheng Road branch, Shandong 100 state electronic technology limited public, Ji'nan new space technology development Co., Ltd., Shandong long clean air purification technology Co., Ltd., such as the new (China) daily use health products Co., Ltd. Shandong branch, sun Jindian, GD drilling world, Quancheng Road century jewelry store a store, Quancheng Road century jewelry store two stores, Ji'nan mid extension communication equipment Co., Ltd., Shandong Luneng Trade Co., Ltd. and commercial building, sparrow Catering Co., Ltd., Lao Fengxiang, Ji'nan Daming Lake Garden Engineering Co., Ltd., Ji'nan Sheng Tong Power Cable Co., Ltd.