About 500000, buy a Mercedes Benz car in the rain, "flooding"
in Ji'nan daily, reports on the rights of Mercedes owners in this newspaper have triggered a strong response, many Mercedes owners Call to reflect the plight of the rights that you have encountered. In this regard, this newspaper will go on to follow up the hotline. If the owner suffers similar problems, he can call the party newspaper hotline (82068110).
June 7th news (reporter Cui Yunfei) bought a Mercedes Benz did not expect to bring a series of trouble! On the 7 day, another owner of the newspaper went to the newspaper to run the hotline.
car owner Lee told reporters that in September 2012, he was also in Ji'nan Star Automobile Service Co., who bought a Mercedes Benz E200 car, with a total cost of 548 thousand yuan. Recently, the rain in Ji'nan, when Mr. Li was ready to drive a vehicle, he found that the ceiling of the car was dripping water, the position of the pad found water, the dripping with a rag and driving for 10 minutes, the leakage still existed. He immediately reflected the situation to the Ji'nan star after sale, and the other side indicated that he could go to the company for examination.
inspection, the maintenance personnel informed Mr. Li, the problem may be caused by a problem caused by the skylight seal, and remove part of the interior, put the car in the rain, in order to determine the specific location of the leakage point. 5 hours later, Mr. Li found that there was 2 centimeters of water under the deputy driver's seat. The maintenance staff said he didn't find out after checking. A week later, he told Mr. Li that the leakage of the car was caused by the total loss of the four corners of the skylight, and a 4000 yuan repair list was issued.
Mr. Li is dissatisfied with this explanation. He said that the hose is in the interior of the car and used to dredge the water. Usually, it can't touch. How can the four hose fall off? If such a problem arises, it is the quality problem of the car itself. In response to its repeated requests, a company official said that the shop could relieve Mr. Lee from repairing the car.
Mr. Li is not recognised for this treatment. He asked the company whether it could guarantee the exact cause of the problem. If the same problem occurred again, other malfunctions were caused by the vehicle, and whether the company was responsible for the loss? . Mr. Li said that he did not care to pay 4000 yuan maintenance costs, only to require the fault to find accurate, to ensure that the future no longer happen, but the other side has not done affirmative reply.
17:15, the company staff said that the problem is responsible for the customer relationship department, will be explained on 8.