today from the city customer management center that the taxi operation service specification issued by the State Quality Inspection Administration and the state standards committee (hereinafter referred to as "the standard") will be formally implemented in April 1st. Our city will set the Ji'nan taxi service management standard against the new "national standard". The implementation plan has also been reported to the municipal legislative affairs office for examination and approval, and it will be promulgated to the public after its adoption.
implementation of the "specification" is related to the industry assessment
the first day of the implementation of the "specification" tomorrow, the reporter learned that the city customer management center has sent a reminder message to every taxi driver in the city through the vehicle GPS dispatching system today, requiring them to strictly implement the new specification. Serve passengers well and receive social supervision. From tomorrow, the five inspection teams from the city management center will be on the road to check the situation of the taxis to carry out the "standard" and carry out administrative law enforcement handling for those who violate the regulations.
in order to check the publicity and implementation of the "standard", the city customer management center will also select the machine according to the proportion of employees to law enforcement personnel, hotline personnel, taxi drivers, enterprise managers, and their results are included in the 2014 annual quality of enterprise service quality assessment.
"Ji'nan edition" new specification calls for
"specification", after all, is the national standard, and specific to the operational level of specific local laws and regulations. The reporter learned from the relevant aspects that the "Ji'nan city taxi passenger service standard", which was formulated as the "national standard", has been initially formed, and has been in the city's rental companies for advice. At present, the city legal office is waiting for approval. Once it is passed, it will be issued to the society. The Ji'nan version of the taxi service specification emphasizes that the taxi operators should accept social supervision consciously, set up the service supervision institutions and publish the service supervision telephone according to the regulations. After receiving complaints from passengers, they will be processed within 24 hours and processed within 3 days, and passengers will be informed of the results. The use of taxi information monitoring system, the implementation of the dynamic monitoring of vehicle operation status, to ensure that vehicle morning and evening peak hours of vehicle delivery rate of more than 85%.
made specific provisions for the "Ji'nan version" Specification for the "handover" problem of the public and drivers. Ji'nan taxi will carry out peak shift handover, shift before 7 and late 7. At the same time, on the basis of protecting the legitimate rights and interests of the driver, guaranteeing the rights of the driver's remuneration for labor, and the right to rest and leave, the double class system and the replacement system will be carried out in proportion.
according to this specification, our city will also gradually set up a taxi service site in the traffic distribution and public places of large passenger traffic. In the business, hospitals, activity centers and densely populated communities, there are direct or port type, island type passenger waiting platforms.