cow red date milk from a foreign body (reporter filming)
Qilu network news recently, Ji'nan citizens high ladies to Qilu network reporter: June 2nd Later, she had drunk green floc in Mengniu jujube yogurt, and complained to the manufacturer. In this regard, the reporter conducted an on-the-spot interview.
consumer:
"in the morning of June 1st, I bought a box of Mengniu red jujube milk at the Hualian Supermarket pharmacy in Ji'nan, when the packing box was also wrapped with four bags of gift paper, and a green foreign object was a bag in the gift." she told reporters, "fortunately, I had a drink, if I had to take it home for second days. It really goes down. "
Ms. Gao immediately checked the problem yogurt production date: May 20, 2013, the shelf life of 21 days, and did not exceed the shelf life.
what is the green foreign object in yogurt and how to get into the yogurt? Ms. Gao called Mengniu Group's customer service phone 8008053333 on the same day to complain, but it has been unable to connect. Then another call 4006603333 was passed, reflecting the quality of the products encountered.
"I did not think the attitude of the Mengniu's customer service personnel was very cold, and did not apologize for the questions I reflected, but said they would give me a reply within 24 hours."
Mengniu Group: the inspection report on the green foreign object or the normal residual material of the group is
in the afternoon of the group. A man who claims to be the staff of Mengniu Group, but is not willing to disclose my name and position, contact Gao. Consumer opinion.
"I did not agree with the conditions he proposed, because as a representative of Mengniu Group, they did not show their sincerity. At least, workers should be sent to check out the products that are out of question, and give consumers a reasonable explanation.
a day in June 4th, under the strong demand of Ms. Gao, two salesmen from Mengniu Group came to see the yogurt for the foreign body, recorded the batch number, and took pictures. Said: the quality of yogurt itself is not a problem, the appearance of green floc is normal, may be the precipitate in the process of making yogurt, and may be decooled in the process of storage and transportation, and the specific reason is not to be asserted before the technical inspection of the product. According to the relevant regulations of the state, the manufacturer will compensate the consumers at the highest rate at 1:10.
Ms. Gao told reporters: "these two salesmen are low in age, and they can't make reasonable explanations and answers to the reasons for the formation of foreign objects in the problem products and other compensation details. It can be clearly felt that Mengniu Group has been dealing with consumers, intended to compensate for the product, and not to trace the reasons for the appearance of foreign objects, but not to pay attention or even disregard the quality of the product. In order to give Mengniu a profound lesson, she asked Mengniu Group to compensate RMB 3000 yuan, and asked two salesmen to tell Mengniu the head of Ji'nan area.
, on the same day, a manager who claimed to be the manager of Ji'nan area of Mengniu Group contacted Gao by telephone, reiterated that according to the national first customs regulations, the manufacturer could compensate the lady according to the 1:10 proportion. But Ms. Gao drinks Mengniu yoghurt with foreign body. The manufacturer has checked the batch number, which is a qualified product and has the relevant quality inspection report.
"since there is a test report, I hope the Mengniu Group can issue it publicly, ask the quality supervision department to intervene and verify it, and invite the media to supervise." Then, the person in charge of Chen surname changed his name: the product inspection report was issued by Mengniu Group, and it is not easy to produce it at present.
reporter survey: the big district manager said the foreign object sample is being sent to the Mengniu Group's customer service for a short time.
the reporter first dialed the telephone of the manager of the Mengniu Ji'nan district. Manager Chen said that he was only responsible for the sales work of the Mengniu Group in Ji'nan area. She also said that the foreign substances she had bought had been brought back by the salesmen and sent to the manufacturers for technical inspection. The results of the appraisal will give consumers and the media a reply.
to further understand the situation, the reporter dialed Mengniu Group service phone 4006603333, the customer service personnel can not give a clear answer to the reporter's problem. It only recorded the way of contact of journalists, promised to reflect the situation to the relevant departments of the group, and would give a reply within 24 hours.
lawyer's view: the consumer in the milk bag does not conform to the quality standard. The consumer may claim the producer or seller for the compensation of
in this case, the journalist consulted the lawyer of Shandong law law firm. In the opinion of the lawyer, the food which is directly consumed or consumed in production should be in accordance with the national standard or Industry standards. The milk bag contains foreign body, which is not in accordance with the food safety and health standards. According to the food safety law, the twenty-eighth article stipulates: "prohibit the production and operation of the following foods: (four) food of corruption, fat rancidity, moldy insect, dirty and unclean, mixed with foreign objects, adulterated adulteration or abnormal sensory properties." In accordance with the law of tort liability, the law of the protection of consumer rights and interests and the law of food safety, producers or sellers are required to take responsibility. The responsibility of the producers is to pay ten times the price of the price to the consumers, and the liability of the seller is the general liability. In addition, according to the provisions of the contract law, Ms. Gao can ask the seller to bear the liability for breach of contract and refund the price paid.
deadline for press release has not yet received official explanation from the Mengniu staff on the cause of green floc. The Qilu network will continue to follow the story.