Wyeth's milk powder to eat the worm leg? No explanation for only 4 cans of recharge
Ji'nan times
when the child flush milk powder, suddenly found in milk powder with black thread like things, look very closely like worms Legs. On the 16 day, Mr. Zhu, a member of the public, reported to the newspaper that foreign products were found in the milk powder of Wyeth Kai Fu, and the quality of the products was suspected.
[complaint]
milk powder in the milk powder is very like the worm leg
16 noon. Mr. and Mrs. Zhu showed the milk powder and the foreign objects to the reporters. The jar of Wyeth has opened a piece of milk powder, with about 1/3 left in it. A white toilet paper is placed under the lid of the milk powder tank with a black thread of about 2 millimeters long. The invoice shows that the purchase date is March 28th, and the price is 408 yuan. This is the foreign body found in the milk powder. It was longer than that. It was cut off half of it in consultation with the staff of the Wyeth in the mall, and it was crushed in the hand. Mr. Zhu said that he thought the imported milk powder was at ease, but I did not expect it to be a problem. Mr. Zhu's wife, Ms. Wang, said that after the milk powder was bought home, it opened and did not find any problems at the beginning. On the morning of the 14 day, the milk powder in the spoon suddenly found something black. It looked like a worm's leg. We usually give our children milk powder when they are finished. They are sealed immediately after they are taken out, nor have they taken the milk powder out. It is impossible to get in from the outside. Ms. Wang said.
[response] [response]
Wyeth did not explain the foreign object only to emphasize the product qualified
found the milk powder has foreign objects, Mr. and Mrs. Zhu found the mall on the same day. When his staff met, they said that the foreign body was not an insect, nor was it a product. We were angry when we heard it. The implication was that we deliberately put it in. Mr. Zhu said that there was no result for 3 hours of conversation that night, and Wyeth's staff proposed either one to one change, or the consumers themselves to find the relevant agencies.
16 days, the reporter contacted Wyeth's staff in Ji'nan, Ms. Chen. She said she could not accept the interview without the permission of the company. Later, the reporter received a written reply from Wyeth's Department of public affairs forwarded by Ms. Chen: we are highly concerned about the foreign objects found in Wyeth's products by the consumer. Wyeth nutrition always puts the health and safety of consumers first. We carry out a unified global quality management system. When products come out, we need a wide and comprehensive test to ensure that the products meet the national standards for infant formula food and the global quality standard of Wyeth nutrition. Our products sold in mainland China have been tested by relevant government departments. At present, we have reached an understanding with the consumer.
[processing]
4 cans
Zhu said that after the 14 day of consultation, the Wyeth staff later put forward the 1:4 exchange and replaced the 4 cans of milk powder with the complaint milk powder. Although we accepted the manufacturer's compensation scheme, we still asked Wyeth after the problem. An apology for the way and quality of milk powder, and the staff responsible for handling the matter said there was no such authority. Products should be apologized for quality problems. Manufacturers must explain clearly. Mr. Zhu said.
there is no positive answer to the question of what foreign matter is, how to enter milk powder, and what standard to supply 4 cans of new milk powder. The reporter called Ms. Chen again. She said she would give feedback to the company again.