Ji'nan times
in January 23rd, Ms. Liang bought 2 boxes of Nestle Nestle at a large chain supermarket in the city of Kang Hong Road. 1 pieces of infant milk powder. After returning home, she found that one of the boxes of milk powder had expired.
Ms. Liang takes shopping invoices to the supermarket to seek statements. The other side says that only the shopping invoices can not be determined to be sold by the supermarket. After the mediation by the industrial and commercial department, the supermarket finally agreed to compensate Ms. Liang for 10 times the total price of 1070 yuan.
the public asked the supermarket not to recognize
the reporter in Ms. Liang's shopping invoices, 2 boxes of Nestle milk powder spent 214 yuan, covered with the supermarket invoice special chapter. Because I believe in supermarket, I didn't check the production date carefully when I chose milk powder. Ms. Liang said.
Ms. Liang said that three and a half months old daughter had been drunk for two days before it was discovered in January 26th that the opening of a box of milk powder was in January 22, 2011 and expired in January 21, 2013. Ms. Liang bought milk powder the same day, this box of milk powder has expired 2 days.
January 27th, Ms. Liang took the shopping invoice to the supermarket for a claim. For the first time, the supermarket staff admitted that the milk powder was bought in its supermarket, which indicated that it would reflect the matter to the leader. A few days later, Ms. Liang found the supermarket again, and the other side said that only the shopping invoices could not explain the overdue milk powder from its supermarket, so she did not accept Ms. Liang's claim. When Mrs. Liang tried to find the same formula on the shelf, she found that the milk powder on the shelf had been exchanged for other commodities.
10 times
Ms. Liang, who was suffering from the lack of evidence, suddenly remembered that she had taken a picture of the milk powder shelves for a new mobile phone. The reporter saw that this picture was taken with 1 pieces of infant milk powder shelves in Nestle, and the price tag for milk powder below. Liang said that the first box of milk powder was the expired milk powder she bought. Subsequently, Liang took photos and shopping invoices to report to the local industry and Commerce Department.
after the industrial and commercial personnel receive the report, they will mediate between the two parties in respect of compensation. At the beginning, the compensation scheme offered by supermarkets was to replace 1 boxes of qualified milk powder for Ms. Liang and give 1 boxes.
the supermarket sells the expired milk powder, but also does not sincerely apologize, this kind of manner lets me be very angry. Mrs Liang said that she did not agree with the compensation scheme in supermarkets.
in February 4th, the business sector again mediated the matter. After nearly 1.5 hours of negotiations, the supermarket finally promised to compensate Ms. Liang for 10 times milk powder, totaling 1070 yuan, and then give Ms. Liang 2 boxes of Nestle milk powder.
the lawyer reminded
to buy the overdue food to reserve evidence first
Li Dengqiang, a lawyer in Shandong Lu Bang law firm, said that according to the provisions of the food safety law of China, all consumers who cause personal, property or other damage should be liable for compensation according to law. Food that does not meet the standard of food safety is known to be a food that does not conform to the standard of food safety. In addition to the demand for damages, consumers can also pay 10 times the compensation to the producer or seller, so Ms. Liang's compensation is reasonable.
Li Dengqiang reminds consumers that in the case of a similar situation, it is necessary to keep a good purchase invoice at the same time and not be in a hurry to contact the producer or seller, but to get evidence at the fastest speed, for example, to see if there is a same product and take a picture or to report directly to the business department.