Customers in the noodles eat cigarette butts and claim ten thousand yuan. The two sides finally pay 4000 yuan.
Ji'nan times / Ji'nan intern reporter Zhu Wenming
how much is a cigarette? Someone called out the price of "ten thousand yuan". In the early morning of June 29th, when she was eating noodles in "soybean King's house and soybean milk" restaurant, Ms. Guo ate a cigarette butt from the bowl, causing nausea and vomiting. When the two sides negotiated, for the ten thousand yuan compensation proposed by Guo, the restaurant staff once thought she belonged to "meet porcelain". In the end, the restaurant acknowledged the "work mistake", and the two sides paid 4000 yuan for their compensation.
[b] [customer complaint] chewing a cigarette when eating noodles for an hour [/b]
1:00 in June 29th, Ms. Guo and a couple of friends after work, a restaurant called "soybean royal family and soya bean milk". At that time, Ms. Guo ordered a 14 yuan of table style fried noodles, after eating a few mouths, suddenly feel the mouth has something to chew, spitting out to see, it was a group of floc. Guo looked closely, and found that it was a cigarette butt, which was also mixed with a little tobacco. The cigarette butt has been yellowed, and its color and size are similar to that of shredded meat. "It's disgusting. I threw up all of a sudden and I've been vomiting for more than an hour." After remembering this scene, Ms. Guo was still nauseous.
2:00 or so, Mr. Gao, the duty manager, arrived at the restaurant to negotiate with Ms. Guo. Mr. Gao proposed the refund of meals and compensated two hundred or three hundred yuan for Ms. Guo to go to the hospital for examination.
[b] [restaurant saying] a mouth to 5000 yuan, thought the customer to "touch porcelain" [/b]
15:00, Ms. Guo again came to the "soybean royal family and soybean milk" restaurant to discuss. The head of the restaurant is vague about the cigarette butt, neither acknowledges nor denies it. "One mouth costs 5000 yuan. We thought they came to" meet porcelain. " Mr. Zhang said that at the time of the incident, Mr. Gao, the duty manager, had reflected to him that Guo's friends had offered 5000 yuan for their own sake, making it difficult for them to accept it. Then, the restaurant calls 110 to call the police. The police rushed to the scene for mediation, but the two sides could not talk about it. "We are a smoke-free restaurant. It's hard to understand what would happen." Mr. Ban said that their restaurants had strict regulatory procedures, and the front desk and the kitchen staff were not allowed to smoke. He can hardly believe that cigarette butts are in restaurants, and has always stressed that the matter is under investigation. "There are cigarette butts everywhere in the corner. Where is a" smoke-free restaurant "? For the Ministry's statement, Guo said she did not think she was framed as a "fraud" by the restaurant. Guo said that when she was dining, she found a cigarette butt in the corner of the door. She thought there was a problem in the quality and management of the restaurant.
[b] [negotiation blocked] the customer has changed its claim for a million yuan. The restaurant said it was difficult to accept [/b]
Ms. Guo said. She went to the Armed Police Hospital in the morning and had been diagnosed by the doctor as "because the food was not clean, causing enteritis". Only 1000 yuan had been spent on medical expenses. In addition, she was "disappointed" about the restaurant's ambiguous attitude, and filed a claim for medical expenses and mental damages of ten thousand yuan.
in order to prove innocence, Ms. Guo also asked the restaurant to provide surveillance videos. However, the captured video can only be photographed on the back of Ms. Guo, but it is still impossible to see where the cigarette ends are coming from.
"we should be responsible for customers' problems in restaurants." Since the customers have health problems during the meal, the restaurant has the responsibility to take customers to the hospital and give some financial compensation. However, the ten thousand yuan of damages demanded by customers is too high for them to accept.
18:00, because the amount of compensation has not reached an agreement, the two sides broke up.
[b] [final settlement] the restaurant admitted "work error", compensation customer 4000 yuan [/b]
June 30th morning, the reporter learned from Ms. Guo, about the compensation, the two sides have reached agreement. "They admitted their mistakes and sincerely apologized to me." Guo said, at 22:00 on the 29 day, the home and the head of the soya bean milk restaurant specially apologized for the door, and admitted that cigarette butts belonged to "work mistakes". Subsequently, the restaurant side to Miss Guo compensation 4000 yuan, Ms. Guo accepted.