"No date" yogurt rights to the tug of war, Hong Jia Lou big fat: too much compensation
Shun Network - author: Zhao Shicai Zheng Juan
December 29, 2016 evening, Mr. Wang of Ji'nan people in the City District Hong Jia Building Bought two barrels of Erie yogurt, a family of three after drinking all the symptoms of stomach pain and diarrhea. Mr. Wang later found that one of the yogurt bottles was not marked with the date of production. Mr. Wang started a battle of rights with the yogurt maker and the big fat supermarket.
consumer: the whole family had a stomachache in yogurt
in December 29, 2016, Mr. Wang bought two barrels and 1.1 litres of Illi yogurt at 33.4 yuan at Hongjia building Da Yun Fat supermarket. On the way home, my son opened and drank. When I got home, I opened another bucket. Mr. Wang said that three of their families drank half of the two pail of yogurt.
in the evening, all three families had symptoms of stomachache. My sons, my wife is more serious, stomach aches, a night run several trips to the bathroom. Mr. Wang said. On the second day, Mr. Wang found that one barrel of yogurt was solid, and the bottle did not have a date of production. The other barrel was produced in December 23rd, and the barrel had no root. It was sour and ointment than the normal yogurt.
the next day, Mr. Wang and his son were relieved of their pain, and his wife still felt sick. On the evening of December 30th, Mr. Wang came to Hong Jia Lou, and went to the supermarket to respond. Zhang, who is responsible for supermarket sales, said he would call Mr. Wang at night. When he returned home, Mr. Wang received a phone call from the director of the Department. Mr. Wang said that Zhang Kechang did not admit that they were responsible, but he asked Mr. Wang to go to the factory. He hung up on the phone not long again, and said that the attitude may not be very good, I apologized to the leadership, but also said to reflect the situation, but the new year's Day holiday, the leadership of 2 in the afternoon to come back, after that I will contact me. Mr. Wang said. In January 2, 2017, Mr. Wang did not wait to return the call.
2 evening, Mr. Wang called Chang Chang, who said that the company leader had not given any solution. He kept talking to me on the phone and asked me to admit that I wanted compensation. I simply said that I would like to pay 5000 yuan and 1000 yuan for physical examination. Mr. Wang said at the very beginning he only wanted an attitude and apology for big RFA, but now he decided to ask for compensation.
> RT: the amount of compensation is too high. During
, I called Erie's 400 service phone, and the other party said he would send me the relevant person in charge of Ji'nan. Mr. Wang said that Erie had a very good attitude at the beginning, and said that the production date might be missing. On the 3 day, the responsible person of Erie Ji'nan represented the company to compensate Mr. Wang for 2000 yuan.
this kind of thing infringes the rights and interests of our consumers. The responsibility is both sides, and Erie has admitted the mistake. Mr. Wang said that he had to go to the hospital to check with his family, saying that he had physical problems and decided to make compensation again.
, for this reason, Zhang Ke Long, head of the Sales Department of Hong Jia Lou, said that the matter was not solved yet, because the amount of compensation was not reached. I said to Mr. Wang, let their family do a physical examination. If there is any problem, we will pay for the examination fee and medical expenses. He said that when Mr. Wang found him on the evening of 30, he asked for compensation of 5000 yuan. According to the regulations, if the yogurt is really out of question, they will reimburse the medical expenses at the same time, the commodity will lose ten. But his compensation is too high. We can not reach an agreement. I told him that he would give him 1000 yuan at most, and he disagreed.
disease and treatment, treatment fees, medical expenses, we all go out, but do not check the body, but also compensation, 5000 yuan of compensation we can not get out. Zhang said that it is their responsibility that they are willing to undertake, but Mr. Wang did not check the body, they also had no way, the 1000 yuan has already made the biggest concession.
how does the new food safety law stipulate that the compensation for the compensation
is too high? Is Hong Jia building can not be compensated for by the consumer compensation? In this case, Li Huaiming, a lawyer of Shandong music and law firm, said that the goods were not produced in accordance with the provisions of the new food safety law. On date, consumers can complain to the Consumer Association, demand compensation within 10 times of the commodity (or commodity price), as well as medical expenses, labor costs, and transportation fees for dealing with the problem.
since October 1, 2015, the newly amended food safety law has been formally implemented. 148th articles and second paragraphs of this Law stipulate that the production of food that does not conform to the standard of food safety or is known to be a food that does not conform to the standard of food safety. The consumer, in addition to the claim for compensation for the loss, can also be requested by the producer or the operator. If the amount of compensation paid 10 times or 3 times the amount of compensation is less than 1000 yuan, the compensation amount will be 1000 yuan.