Bread "eat worms" shop assistant attitude indifference A cake accused of poor service attitude
Shun Network - Ji'nan daily
recently, the Ji'nan daily rights @ report boss column (hotline: 0531.amp;) received two complaints . Together, Ms. Wang, a consumer in Ji'nan, bought the bread in A, found the worm when he went back to eat, found the store, the shop assistant was indifferent to this attitude, the well-known cake chain, is the store big bully, or is there a real reason?
bread out of the worm, the clerk's attitude is indifferent
Ms. Wang is attached to the Ji'nan hi-tech zone. Close to work, in the morning of July 22nd, she bought 3 loaves of bread in the nearby A cake shop and took them back to the office.
, on the same day, when Ms. Wang opened the morning bread in his office, she ate a piece of bread and suddenly found it wrong. He saw a lot of worms in the bread bag and still alive. This made her instantly feel sick and worried that she had worms in the bread she had just eaten.
reporters from her video that day saw that in the bread bag there were many small ant black worms moving in the bag. Ms. Wang said she immediately sealed the bag and filmed the video after she found the worm.
after finding a worm in the bread, Ms. Wang found the store, and what made her very dissatisfied was that the clerk was not too serious, not only did not apologize to her sincerely, but also insisted that the bread could not be entered in the bread. She was later refused to pay ten times the price. I have 5 pieces of bread and 50 dollars for ten times. I don't want to lose money. I want them to have a sincere apology. Now they give me 50 yuan. It seems that I deliberately found trouble. They were sending me away.
merchants responded: the reporter contacted the A cake shop, shop manager Li said that bread is fresh, sold a lot of bags are no problem. After receiving Ms. Wang's complaints, they checked the environment and products in the store and thought that it would not be possible. First of all, the bread has entered the high temperature oven, it is impossible to appear the second is to check the store in the same period of product, no problem three is found to check the store environment, and there is no problem. Because bread was discovered after being opened, it is difficult to identify it now. As for the attitude of the shop assistants, Ms. Li said, the shop assistants are very young now. They are all post-90s, and the mobility is big. At that time, communication may be a problem.