A top grade hotel in Ji'nan: a sea cucumbers served as a seaweed soup.
ladies of Ji'nan The wedding feast found that the hotel had changed its clothes, and the sea cucumbers turned out to be laver soup. After mediation by Consumers Association, the hotel was ordered to pay 7880 yuan to consumers according to the three standard of refund.
in October 2015, Ms. Zhang held a wedding reception for her daughter at a high-end hotel in Ji'nan. After the wedding ceremony, the bride found that there were no sea cucumbers in the sea cucumber on her table, and became seaweed soup. In the face of Ms. Zhang's question, the hotel manager said that the price could only be compensated according to the price of 2800 yuan per table, and the two sides could not agree on the amount of compensation.
let Ms. Zhang burn the fire. Half a month after the wedding, Ms. Zhang was asked by a friend at a friend's meeting. Why should everyone have a seaweed soup at the wedding reception? In order to find out how many sea cucumbers were withheld, Ms. Zhang in the more than 20 table banquet, each table randomly selected a guest, inquiring about the quality of the day's dishes, found a table suspicious. It also contacted the 10 relatives and friends on the same day and verified some calls. Taking the above evidence, Ms. Zhang complained to the Consumers Association of Ji'nan.
Ji'nan Municipal Association agreed to the consumer and the hotel side in charge of on-site mediation, in the face of consumer evidence, the hotel manager insisted that the day agreed to 2800 yuan of compensation, just to take care of Ms. Zhang's mood, refusing to admit the work. In this regard, the staff of the association looked at the whole process of the kitchen processing and serving dishes at the hotel site. The key locations of the Discovery Inn Hotel were equipped with video surveillance. But the hotel side still refused to provide the surveillance video and food consumption records of the day. Because the consumer has a relatively sufficient witness, material evidence, and the hotel can not provide any favorable evidence, Ji'nan Municipal Association ruled that the hotel in accordance with the sea cucumber per 88 yuan, each table gold 15% service fee pricing, to the consumer refund of vegetable gold and service fees totalling 2600 yuan, for consumer fraud, compensation to consumers three times the sea cucumber gold. The amount is 5280 yuan, and the total amount is 7880 yuan.
according to the staff of the Ji'nan Consumer Association, according to the fifty-fifth article of the law on the protection of the rights and interests of the People's Republic of China consumer: the operators who provide fraudulent acts with goods or services, they should increase their compensation in accordance with the requirements of the consumers, and increase the amount of compensation for the consumer to purchase the goods. Three times the cost of the price or the cost of receiving the service.