milking workers say "bad milk" (video screenshot)
milk station exposed to milk products at room temperature (video screenshot)
Qilu network November 15th, according to Shandong radio and television station life channel "Life Gang" report, Laiwu's lady Luan in the lactation period, the milk is very picky, in order to drink at ease, she selected fine selected, every day to order the benefit brand low fat high calcium milk milk and milk It's good to drink for a few months. Then one day, she found the milk was strange. What was going on?
loyalty subscribers to order benefiting fresh milk in May has been deteriorating in succession
Mrs. Luan told reporters: "our family has been benefiting from the low fat and high calcium cup milk, two boxes a day. From May this year, the weather began to warm up, and milk gradually appeared metamorphism. The fresh milk was delivered on the same day, then she was put in the fridge and kept for evening.
Ms. Luan said that at the beginning, no attention was given to deterioration. At the very beginning, the drink was heated and could not taste. After that, she had diarrhea from time to time. After finding the abnormal situation in the milk, Ms. Luan also reflected to the staff who gave them milk. "After a few times, I called the milking person to ask if it was bad." The staff explained that, in the early stage, we could only taste it, and later it could smell it. It's already sour. "
because of this, Ms. Luan has sought solutions in many ways, but has not been able to do so.
the people in many ways reflect no fruit milk station and so on and so on and so on
Laiwu benefited milk delivery station milkman response said: "your district milk, like this kind of packaging, this summer a lot of bad, not only this summer, every year, there is a bad situation." On the phone, the milking staff said that once someone has been fed up with the deterioration, they usually pay their own money to compensate the customers, and when the compensation for the milk is returned to them, only to wait. This statement has also been confirmed by the milk station.
Laiwu's milk delivery station Cui stationmaster said: "you'd better wait. The company is very troublesome. It's not a regional affair. Every time I go to a meeting, I urge it. "
the response of Laiwu benefiting milk office staff is: "in summer, this bad milk is very much, and the milk is refrigerated. That's a lot of bad milk, not for you. "
Mrs. Luan has been a loyal user of the milk. After the deterioration, Ms. Luan reflects on many channels, such as milkman, milk station, Laiwu benefit office, and so on. How will the milk be given to this matter?
benefit compensation a drag ten packs of milk towed two months
Ms. Luan said, like her breastfeeding period, drink milk needs to feed the child, the adult children's health is harmful. Benefits have not been fulfilled. Since we advocate no preservatives, we should pay attention to how to preserve them.
Mrs. Luan's father also said that the brand in the milk has been done in the country, and the problems and quality problems must be paid attention to in the future. It involves the healthy growth of the children. We have a high reputation for the benefit of milk. We are not willing to see such problems.
started calling customer service from September 22nd, nearly two months ago, and no actual compensation action has been given so far. Ms. Luan said, so far, milk station customer service did not contact themselves.
the milkman also said, "no one came last year. This year is not bad. I came there one day, and I got ten more. I told you to give it to you, not to lose it. It's a lot of trouble. The price of the photoelectricity is much more than the milk money. "
in order to solve the problem, Mrs. Luan found a milkman, a delivery station for the benefit of milk, and the milk office in Laiwu many times. Ms. Luan and reporters found a milk delivery station. An open refrigerator in the room attracted the attention of reporters.
isn't it easy to break? The staff told the reporter that they went to the kindergarten in the afternoon, because the children were all cold and the refrigerator was opened in the summer. "The child just bought back the hot hot water with hot water."
refrigerators are all kinds of milk that milk stations do not deliver. They need 2 to 6 degrees of low temperature according to the storage conditions. In fact, the room temperature can not meet the requirements of low temperature. These fresh milk will be exposed directly.
"bananas and strawberries are pure milk. The two area is Hami melon and strawberry, low-fat, I do not dare to divide, two milk, always a bad one good. According to Cui stationmaster, currently benefited enterprises have promised to compensate for ten boxes of milk for Ms. Luan, because it involves many business departments, she can not determine the specific time of compensation. What is the difference between
quality complaints and service complaints?
Cui stationmaster explains: "we are anxious not to be able to go up, there is process on one hand, come together here, it is troublesome." In order to confirm his statement, Cui webmaster called the customer service telephone of the benefited enterprise. The customer service reply is, "we have already filled in the list. We can not handle this matter, because this is a service complaint." Quality complaint has become a service complaint? Customer service response "we did not say this is a quality complaint."
customer service staff replied that Ms. Luan's complaint has been accepted, and the milk station can be compensated first. However, let Miss Luan do not understand is that the deterioration of milk complaints became a service complaint, and this is how it happened?
Cui stationmaster told Ms Luan, the service complaint sent to the milkman 20, the stationmaster 30 yuan, the business 50 yuan, the manager 100 yuan, and the large area, and the general management, turn into service complaint is such. Sometimes it's a bad explanation.
as a large modern dairy enterprise, the mechanism of dealing with the problem is so unsmooth. How can we trust consumers? Details determine success or failure. Enterprises should think about which links are having problems and find out problems and solve problems so as to win consumers' trust. We will continue to pay attention to this matter.