Shandong Provincial Department of civil affairs studies and promotes Ji'nan's experience of creating "intimate civil service" service brand, striving to build a service-oriented civil service with satisfactory people.
source: Shandong civil administration time: 2010-03-29 08:33
March 19th, the Department of civil affairs of Shandong Provincial Office of the leading group members and departments, all directly under the main responsible comrades meeting of the institutions, the office of the Office Study and promote the Ji'nan Civil Affairs Bureau to create "intimate civil service" service brand experience, and strive to build a satisfactory service-oriented civil service to mobilize the people. The meeting invited the director of the Ji'nan Municipal Civil Affairs Bureau, comrade Zhang Suhua, to introduce the experience and the initial success of creating a "intimate civil affairs" service brand, and invited the original inspector and researcher of the Provincial Social Science Federation to make a special tutorial report, and Zhang Guochen, the director of the Provincial Department of civil affairs, made a mobilization speech.
since 2008, the Ji'nan Civil Affairs Bureau has carried out the establishment of the "intimate civil affairs" service brand in the civil affairs system organization of the city, combining with the practice of Scientific Outlook on Development activities. The creation of "intimate civil affairs" service brand is based on the theme of "caring for civil affairs and benefiting the people" with a series of sub brands as the support, according to the different characteristics and needs of the service groups, to implement "warm heart", "rest assured", "comfortable", "good", "happy", "heart", "heart" and so on. "", careful inspection of the civil situation, patient interpretation of the people, the heart of the people worry about the people, wholeheartedly for the people's livelihood, and adhere to the initiative before the service, warm service in the event, after the follow-up service, a preliminary step out of the brand of civil service, the new way of service brand series. The establishment of the "intimate civil affairs" service brand of the Civil Affairs Bureau of Ji'nan city has made the masses, especially the difficult people, got the benefits, felt the love of the party and the government to them, raised the public service and management level of the Civil Affairs Department, and further established the Civil Affairs Department "the people of the people, the people, the people, the people and the people". It will be the image. The establishment of "intimate civil affairs" service brand in Ji'nan is a practical action to carry out the Scientific Outlook on Development and practice the purpose of civil affairs. It is a concrete embodiment of adapting to the requirements of the construction of service-oriented government and accelerating the transformation of the functions of the civil affairs department. It is a positive exploration of the innovation of civil affairs and the improvement of the peace of the people and also the strengthening of the civil work. It is an important measure to make status, expand the influence of civil affairs and enhance the image of civil affairs departments. It is of great significance to study and summarize the experience of Ji'nan, to further improve the level of civil affairs, to promote the good and fast development of civil affairs in the whole province, and to build a satisfied and service-oriented civil affairs.
for the whole province to learn and popularize the experience of creating a "intimate civil affairs" service brand in Ji'nan. Last June, the provincial Civil Affairs Department conducted a special investigation and a careful summary of the experience and practice of Ji'nan, forming "the people oriented, the people solving the difficulties and serving the people" to build the "intimate civil affairs" service of Ji'nan Citizen Political Bureau. The experience materials of "brand" are printed and issued by municipal civil affairs departments in the form of official documents of the provincial Civil Affairs Department. The provincial Civil Affairs Department held a special meeting to mobilize and deploy the experience of the Ji'nan authorities.
Comrade Zhang Guochen stressed in his speech that the purpose of learning and promoting the experience of Ji'nan is to constantly improve the level of civil affairs for the people, to serve the civil affairs with heart and heart, to serve the people and to build a service-oriented civil affairs with the people's satisfaction. In the whole province's civil affairs system to learn and popularize the experience of Ji'nan, the provincial offices should take the lead and set an example. Comrade Zhang Guochen put forward four points in his speech on how the provincial civil affairs department should learn from Ji'nan's experience. First, we must seriously study and understand the experience of Ji'nan. All departments and units of the office should understand the creation process of "intimate civil affairs" service brand, accurately grasp the connotation of "intimate civil affairs" service brand, improve the understanding of "intimate civil affairs" service brand experience, and effectively enhance the enthusiasm and initiative of learning and popularizing the experience of Ji'nan. Second, efforts should be made to improve and perfect the civil affairs work system and standardize the operation procedures. The departments and units should establish the experience of establishing the "intimate civil affairs" service brand in Ji'nan. On the basis of carefully combing, decomposing and refining their respective business work, we should further establish and improve the rules and regulations of civil affairs and standardize the operation procedures of the good work. Including some services for the provincial department directly facing the society and the people, such as the evaluation of the disabled, the adoption registration, the registration and management of the social organization, and so on, we should carefully study the experience of Ji'nan, establish the system of the whole process of service and every link of the service, standardize the process, improve the service level, and be considerate. Serve as an example to the grass-roots level. In order to serve the people by establishing and perfecting the system, it is true, fine and good to do all the services for the people, and really let the masses enjoy the service of "warm heart", "rest assured", "comfortable", "satisfied", "happy", "heart saving" and "peace of mind". Third, we should pay more attention to the guidance to the grass-roots level. All departments and units of the office should combine their own business work to strengthen the supervision and guidance on the experience of establishing "intimate civil affairs" service brand in Ji'nan. We should energetically advocate, support and encourage civil affairs departments at all levels to combine the local practice with the local practice and creatively learn from the experience of Ji'nan and form their own unique brand of service for the people. Fourth, we should strengthen organizational leadership. The members of the leading group of the hall should conscientiously take responsibility, take care of them, and study and study with the divisions and units in accordance with their respective division of labor, and guide the in-depth development of the learning activities. The principal and responsible comrades of all departments and units should take the lead to study and take the lead in thinking. According to the requirements of this meeting, we should carefully organize and arrange carefully, and study the measures and measures to learn the experience of Ji'nan as soon as possible. In the whole hall, we should study and popularize the experience of building the "intimate civil affairs" service brand in Ji'nan as the grasp, continuously improve the service measures for the people, improve the service level for the people, promote the implementation of various civil affairs, and strive to build a satisfied service type civil affairs.