Introducing 'modern public relations' into the police force
source: Shun Net - Ji'nan times
2008 July, Ji'nan Public Security Bureau opened the "Ji'nan public security service online". On this basis, the police and the Internet communication channels have been very smooth. Why do we have to open the network forum, community police QQ group and real name micro-blog? Can Internet users speak freely? If netizens are "brick clap" or excessive language, how will the police respond? Reporters interviewed Xu Chunhua, deputy director of the Municipal Public Security Bureau.
reporter: after the opening of Ji'nan public security service online, why do we have to open the forum, community police QQ group and real name micro-blog?
Xu Chunhua: the advent of the Internet age brings new challenges to the enforcement and service of public security, and the public opinion about police has become a hot topic of the media and the public. Since 2008, the Municipal Public Security Bureau has opened the "Ji'nan public security service online" website to provide online services for residents and to strengthen communication with Internet users. At present, the effect is good.
through the forum, the community police QQ group and the real name micro-blog and other forms to open the police information, listen to the public's advice and voice, is a useful attempt of Ji'nan public security in the construction of public relations. The purpose is to effectively use modern means of communication and technology, strengthen the interaction between the police and the people and listen to criticism. And suggestions to improve police enforcement and service levels and better serve residents.
reporter: how to deal with some netizens' "brick" or even excessive words?
Xu Chunhua: the opening of the forum, micro-blog and so on is to accept the supervision of the Internet users, if the Internet users "clap bricks" on the Internet, or have some excesses, this indicates that there are still such problems in the police force; the police will treat these problems correctly and classify the different types of problems in time. Send it to the corresponding functional department to solve it, and then reply online or via phone as soon as possible.
reporter: can you tell us in real time about some sudden cases?
Xu Chunhua: now the speed of network communication is very fast. For some unexpected cases in Ji'nan, we will be in the form of "online spokesman" on the forum and micro-blog for the first time to let the public know the truth in the first time. At the same time, we will add some service functions to community police QQ group and micro-blog to provide more convenient services to residents.
(reporter Yin Yuguo)
in July 13th this year, the Beijing Public Security Bureau "public relations leadership group" and the leadership group office was set up, responsible for the interaction between the police and the people, the construction of the police force image, the public relations, such as the police crisis, and other public relations. This is also the first public relations department established by the provincial public security organs. After testing, Beijing police "safe Beijing" official blog, micro-blog and podcasts were officially opened in August 1st. According to introducing, this action is aimed at strengthening the interaction between the police and the people, showing the image of the capital police force, and promoting the building of harmonious relationship between the police and the people.
8 6 p.m. on the afternoon of 6, the Public Security Bureau of the City Public Security Bureau held a public relations office in the command center building, which was officially renamed "the police public relations office of the Shenzhen Public Security Bureau" and added three functions of the police public relations construction, public opinion disposal and the construction of the harmonious relations between the police and the people, which is also the public of Shenzhen. Ann takes the lead from one-way propaganda to active interaction with citizens, information disclosure and building a harmonious relationship between the police and the people.