Re: online shopkeepers recall 50 thousand times of their own hot water bags at their own expense.
the trip to
the trip to Sichuan is only a miniature of Qian Zhiwen's recall, in fact his recall process is difficult.
there are 58 order screenshots in Qian Zhiwen's cell phone, which are all orders he needs to recall. At first, he would send a short message to each buyer as he left the phone number on the order, explaining his intentions, but few people replied, "only a few people responded to SMS, and some of the respondents questioned me as a liar." Then he called the buyer, but he was repeatedly defeated because he was considered to be a fraud.
"some buyers have matched the situation, but feel it is too small to be too small. Some buyers simply hang up the phone or refuse to answer it." After many repeated contacts and communication, 58 orders began to respond, "but there are still 12 clients who have not been able to contact or cooperate completely," Qian Zhiwen said.
privately, Xiao Zeng, a friend of money, called these 12 people "nail households". Apart from his close proximity to Jiangsu and Shanghai, these "nail households" are also far away from Beijing, Jilin, Hunan, Sichuan, Yunnan and other places. To win these 12 "nail households", Qian Zhiwen decided to visit home. At the beginning of the month of
8, Qian Zhiwen went to Changzhou and Shanghai, Jiangsu, which are closer to home, and "solved" 4 users. Since September 6th, Qian Zhiwen has gone to Beijing, Jilin, Changchun and Hunan Changsha.
the original intention is very simple
"if the accident I will not blame"
Qian Zhiwen introduced, at the end of 2014, in Changzhou, Jiangsu, I began to open a net shop to earn zero money, mainly selling shoes, clothes and so on, and the store also sold hot water bags. Different from the entity seller, Qian Zhiwen does not have to choose goods, purchase, delivery, once the buyer orders, directly from another online shop to make a single delivery, to earn the difference. The hot water bag price is 60 yuan, 160 yuan two kinds of price.
in August this year, Qian Zhiwen saw a news on the Internet. "It was to the effect that a girl in Zhejiang was wounded in the face when it was using an electrode type hot water bag - I found that I was selling the electrode type hot water bag that hurt the girl." In Qian Zhiwen's news, the girl had 5% deep skin burns and a disfigured face.
a check on the Internet, Qian Zhiwen knew that, as early as November 2010, the State Quality Inspection Bureau began to implement the "special requirements for safety heat and warm hand heaters for household and similar electrical appliances", which expressly forbids the sale of electrode type electric hot water bags, which are very easy to cause safety accidents.
"my electrode type hot water bag was sold in 2014, and it certainly did not conform to the rules." If something happens, will I take responsibility? " Qian Zhiwen gradually raised an idea in mind, recalling and refunding the 58 hot water bags.
the idea of Qian Zhiwen, at the beginning, did not get the support of friends, especially good friend Xiao Zeng, in Xiao Zeng's view, the move was "sick." Xiao Zeng felt, "when buying hot water bags, do customers have no sense of their own?" Why do you have to be so troublesome. "
interview, the reporter also expressed the same question with Xiao Zeng. In this regard, Qian Zhiwen said: "in my idea, I sell this thing has a problem, I recall is the right, I spend it, and then find the factory (claim) is perfectly reasonable."
Qian Zhiwen said he had a family condition, a stall in the school, a sale in the dorm, and then a proxy, for a long time it was affected by the family environment and later business.