9 on the evening of 13, 11, K9502 train from Chengdu north railway station. In the sleeping car, Qian Zhiwen, 22, stared at his cell phone from time to time. His fingers quickly knocked down a string of text in the short message box, then clicked to send. At the other end of the message was a client two years ago.
"finally, one more." After sending a short message, Qian Zhi Wen was relieved. In 2014, Qian Zhiwen, reading sophomore in Jiangsu, sold 58 hot water bags through a WeChat shop. In August this year, he learned from a news that the hot water bag he sold at the time belonged to an electrode type electric water bag that was prohibited by the state, and it was very easy to cause safety accidents. After that, he began to contact buyers voluntarily to recall the refund.
he has run out of Beijing, Jilin, Hunan, Sichuan and other places in addition to a short message or a phone call with a client. "Shanghai has been to it once, but there is a client that has to go again."
Qian Zhiwen said that the whole recall refund process has cost about 50 thousand yuan, while selling hot water bags earned only 1000 yuan. At present, 30 of the objects have been recovered. "When the customer's parts are settled, I will find a hot water bag manufacturer to make a claim."
Chengdu commercial newspaper reporter Du Yuquan Yan Xue photographer Tao Ke
to come to Sichuan
to return to the defective product
to Sichuan before, Qian Zhiwen called the Chengdu commercial newspaper, hope that the reporter accompanied him: "the main thing is if I go alone, (client) will take me as a liar." At noon on
13, the train arrived at Chengdu East Railway Station. Before lunch time, Qian Zhiwen and his friends Xiao Zeng and Chengdu friends went to the order address in Longquanyi. In the plot, Qian Zhiwen found buyer Miss Wang through security.
after knocking at the door, Miss Wang slowly opened the door and heard Qian Zhiwen's explanation. Some of her could not believe that the man would really come to her. "At first I thought it was a cheater, and the hot water bag was lost, and I didn't want to get involved."
Miss Wang said that he bought this hot water bag in November 2014, but there was no problem in using it, but he did not know where to put it. In the early August of this year, Qian Zhiwen began to text her and call several times. "I thought it was very small, and I even thought it was a fraud. In fact, dozens of dollars are really not important, but it is quite unexpected that he came running from Jiangsu.
on the same day, through consultation, Qian Zhiwen and Miss Wang signed an exemption agreement. In the agreement, Miss Wang can no longer use the hot water bag, otherwise he will be responsible for the accident and Qian Zhiwen will refund 60 yuan.
after buying a refund with Miss Wang, Qian Zhiwen bought a train ticket to Bazhong. At 11 p. m., the train starts from North Station in Chengdu. On the way to Bazhong, Qian Zhi Wen was not sleepy at all times, sending a recall with other buyers and worried that it was difficult to see the buyer in Bazhong, Ms. Du.
don't want to, his worry has come true. In September 14th, Qian Zhiwen came to Ms. Du's office and waited for a long time to learn from the guard that the unit had already been on holiday. Qian Zhiwen said he had tried many times to contact Ms. Tu, but no matter whether SMS, telephone or WeChat, she could not recall the refund with Ms. Du. On the same day, by Qian Zhiwen's entrustment, the reporter and Ms. Du telephone, the phone, Ms. Du said that he was not in Bazhong, at the same time that things are too small and can not find hot water bags, hope Qian Zhiwen do not bother her again.
"I didn't expect to get to the scene, but I still couldn't see anyone." For the result, Qian Zhiwen has some helplessness, "but people have already come, can't just leave directly." Finally, he left a letter to Ms. duo and put the money in the envelope and asked the doorman to hand it in.