this summer Wang Xiaojing (right) in the people's livelihood police activity scene.
Lu net December 25th (reporter Luo Yan) this year 31 years old Wang Xiaojing is Ji'nan Zhangqiu public security livelihood police platform police. Although the name is a girl's name, she is a real man. Having patience with girls, he worked diligently in the work of people's livelihood policing, and added harmony to the harmonious relationship between the police and the people.
December 2012, Wang Xiaojing entered the platform for the livelihood of the people's livelihood. As the people's livelihood police platform has just been set up soon, it is helpless to face the complaints from the masses. "The work has no experience to follow, and the contents of the mass complaints are varied and involved in all aspects of the public security work."
without experience, Wang Xiaojing actively explored. At the beginning, when the masses consulted household registration or immigration, Wang Xiaojing had to understand the business department before answering. "Later, I put pressure on myself. First, I began to learn from the business knowledge of the window unit, and I could slowly answer the questions of the people's advice, suggestions, complaints and so on." Wang Xiaojing said.
40 minutes of a phone call to let the lost love man revoke the appeal
for the difficult issues to return to work. Wang Xiaojing is often the last one to work.
once a young man called the police to say that a man had kidnapped his girlfriend. The police station just started investigating, and he called the livelihood police hotline. "When I returned to visit, I found that this person was not very clear and suspicious. So I told him that I would call him back at noon. By noon, there was no one in the office, and the environment became more relaxed. Wang Xiaojing began to pay him a return visit.
it turned out that when the caller was a young unmarried guy who broke up with his girlfriend, he had a lot of trouble with her current boyfriend. "I did not talk to him about the case, but I talked to him about life, about ideals, about career and emotional life." Wang Xiaojing said.
the call continued for nearly 40 minutes, and the young man ended up saying it no longer entangled the dead feelings, revoked all the appeals, and started a new life.
"it's difficult to find Xiao Wang"
"finding difficulties in finding Xiao Wang" has become the concluding remark of every phone call. Over time, a number of people dialing 12345 times a number of Hotlines in a serious and responsible attitude to Wang Xiaojing, the problem of the public security organs no longer call the 12345 hotline, but directly to Wang Xiaojing to reflect the voice, and sometimes even outside the public security business issues will also be consulted with him.
the satisfaction rate of Zhangqiu people's police platform is as high as 99.8%
as the saying goes, "it's better to make a noise than to shout." As a result of Wang Xiaojing's enthusiasm for service, comprehensive legal knowledge and strong language expression, some of the petitioners accepted his suggestions for interest visits and withdrawing cases; most of the disputes were effectively transferred, and both parties shook hands. Wang Xiaojing, a police officer of the people's livelihood office, has received several testimonies from the masses. These are the best testimony for building harmonious relations between the police and the people.
it is understood that the Zhangqiu people's livelihood police platform has four civilian police, three other people than Wang Xiaojing to the platform, and are young girls, not at the grass-roots level. To this end, Wang Xiaojing insisted on the weekly training sessions, learning business knowledge, learning skills of dealing with the masses, listening to telephone recordings, and so on. The Zhangqiu Municipal People's livelihood police platform was recognized by the masses under the efforts of the 4 people. Up to now, the satisfaction rate of Zhangqiu Municipal People's livelihood police platform reaches as high as 99.8%.