Re: Ji'nan city bus people tell stories: where did they go all the time?
bus people? I decided to interview an old team manager of the five branch, war Yu. Without prior contact, I arrived at the team at 7:30 on a Thursday morning. As soon as you walked into the courtyard, you heard the familiar sound of the war in front of the 101 Road Station: Pan Lei, clean up the top of your car; the door was quiet, and Zhang Ning did not let the rubbish fall to the ground. No one saw his voice first, and he didn't walk up to Yu Yu. The driver Li Mingxue ran over: "teacher, I'll take a mop." I saw my war Yu hurriedly and I waved my hand to greet him. He took the driver to register, sign and take the mop to the warehouse.
5 minutes later, war Yu folded back and smiled at me shyness. "You see, it broke up in the morning." After that, she was busy, tepressing the driver to clean the health, at a moment told the driver to smile service, busy to 8 o'clock, eat breakfast in a hurry, arrange the inspector to continue to supervise the health, the war room back to the desk to enter a new round of copywriting work: the statistical report of star rating, reply complaints, complaint, complaint, complaint, Summarize and analyze the service situation and formulate rectification measures last month. Because at 4 p.m., I have to go to the route for mobile management check, and I even hurry to lunch.
until nearly 7 o'clock in the evening, the battle was dragged back home with the tired body and spread himself on the sofa. "I called the combination of the brain, the writing and the martial arts, not all the time, but busy every day in a unit like a battle, especially to deal with the service complaints, that is simply fighting wisdom and bravery." When you go back home, you can create a good life and create a good life when you get back home. Just imagine now, and take a quiet rest. The best husband and child will end up with a bowl of tea and make a delicious meal. That's the best.
keep the vehicle in good condition
Lv Jian, six branch five crew, 30 year bus experience, 10 years vehicle manager. Rigorous, practical and close to the people is his greatest strength, and of course he has a tough attitude towards work. Where did all the time go? But Lv Jian used several ways to accurately measure his day's work time.
1/5 time to sort out the day's work and work out plans. A day's plan is in the morning. As an experienced manager, we must not allow half a waste of time. Lv Jian early to comb the previous day left work, plan to arrange to deal with time, to distinguish between the weight, the discharge who first who, there is a planned and orderly completion of each work.
1/5 time and staff communication, found work omission. It is a mature manager's performance to listen carefully to the staff's opinions and suggestions. After completing the monthly training and education plan, Lv Jian's daily work is to communicate with the staff and workers, on the one hand, to test the effect of training, on the one hand, to collect the next training point. At the same time, it is also a very subtle way to teach the driver's car saving energy. Driver Zhang Yan and cheats are all young drivers. They often consult Lv Jian, and invite him to teach his hand to teach energy saving experience in the car. It has been saving the month for three years, and the month becomes a five star driver. Sometimes a driver who is familiar with Mr. Lu's other teams, such as Guo Wei, Lu Fengming, Wang Baofeng and Liu Qiang, will also ask him some questions, and he will also be a handheld professor. The time of
2/5 is "communication" with repairmen and operating vehicles. An experienced crew member, energy saving and consumption reduction is the biggest achievement. On the basis of a comprehensive understanding of the vehicle conditions, Lv Jian often divides the vehicle, has the year category, has the technical status category, has the driving age category, Lu Jian spends 2/5 of the day is "finding fault". The vehicle condition quickly coordinated the repair worker to maintain, the personnel operation problem, he carefully instructed the driver single way operation method, ensured that the vehicle year of the vehicle fleet was 6, 7 and 8 years, and the vehicle rate was as high as 80%, with an average of about 75% a year.
1/5 of the time used to sum up the analysis, take advantage of the poor, constantly enrich their own work experience, for their own more extensive management methods to reflect.
"youth is gone and life is going to be wonderful." This is a motto commonly used by Lu Jian. It is precisely because of his persistent, capable and meticulous working attitude that he helps him to weave his own "bus dream".
youth in the platform flash
crisscross cross the BRT bus rapid transit platform is a unique landscape. As the light went on and on, and day after day passed, all the movements of the station attendant were frozen in the scenes of the city.
four or five a.m., BRT station attendant has stepped out of the house to start a day's work. When the sky was bright, everyone had cleaned the platform clean, and the clothes were neat and neat to greet the passengers who came to the bus. When the warm sunshine has just flooded every corner of the city, the busy working hours have begun. Dense traffic frequency, flocked passenger flow, the station staff need to stop and go back and forth on the platform, supervision of the money, to guide the bus, to take care of the special needs, to remind the guard, the width of only a few meters of the platform, in the peak time, need to go back and forth hundreds of times. Perhaps all these things which are impossible for others to do at the same time are repeated on every BRT platform.
when thousands of footsteps are busy on the streets of Ji'nan, the BRT attendant seems to be a static crowd in the place where they are repeating the time of seconds passing by the passengers. Yes, the time has gone, perhaps other people will come to the mouth, those years we are nine to five completion of the dream, those years we have reaped love, those years we traveled the country's great rivers and south.
in fact, this group of young BRT stations have also experienced these, they are trying to fit in with the changing times and follow the pace of the development of the enterprise, but they are only at the time of the moon, they have also harvested the understanding of the harvest of love, they sent out the most beautiful smile of Ji'nan in spring city, and also received Greetings from all over the world.