"General social workers" brings a new era of community service
Shandong commercial newspaper correspondent Liu Yanan reporter Zhang Mengyao
residents want to go to community neighborhood committee for planning business, but catch up with the working person responsible for the business. Do you have to run a trip? Along with the "general social workers", this situation will be avoided in the District Office of the District of Lixin village street. Every community staff member can understand the work of every mouth. As long as one person is on duty, all business can be accepted.
the usual saying, "above a thousand lines, the following needle", the community neighborhood committee is the most grounded in the whole society, the most directly oriented to the residents, service residents of the grass-roots organizations, the policies of the higher level, the size of the residents of the affairs, all deposited here. How to further improve efficiency and standardize service standards has become the top priority of the community's "transformation and upgrading" under the new normal. Recently, the service concept of "general social workers" was put forward in the District of liliuxin village, and the community workers were transformed from "special post and special energy" into "whole department and all-around".
in the past, the work of civil service, family planning, social security and disabled persons' Union in the community service hall is solely responsible for single posts. But the daily affairs in the community are cumbersome and busy. Once the special circumstances of "insufficient manpower" are encountered, residents will queue up in every window when they come to work. The implementation of "general social workers" is self-evident, but a community cadre should break the traditional work habits in the shortest possible time to be qualified as "general practitioner" and "all-around king", but also rely on a complete set of systematic, meticulous and strict "standardized service" training.
the streets of meadow new village to the party building, social security, civil administration, comprehensive treatment, city management, and family planning and other departments policy and business have been systematically combed, combing and statistics the eight categories, 83 small items for the people service business, and according to the community comprehensive service window services, service objects, examination and approval process, handling time limits and other elements, 101 items of service, "understand paper", are compiled into teaching materials, and all the staff of the community are convened to concentrate training and guidance by the business backbone of the various sections of the street. Finally, through the examination of the business examination, the "general social workers" will be qualified to be qualified. The overall implementation of
"general social workers" is ultimately to enhance the efficiency of work, to "emancipate" community cadres in the traditional front window service, and have more energy and manpower to sink into the community, to serve the residents in the community grid, to deal with the problems, and to deeply "activate" the grid community governance. Effect。
reporter learned that the streets of meadow new village have been allocated "hand-held mobile server" for the community staff, and the "large data" of "large data", such as party building, human society, city management and comprehensive treatment, and the "big data" of community basic information developed by the earlier street, are implanted into the service end, and the "grid administrator" system is developed. . Next, the "general social workers" will be in the first line of the community grid, the first time for the residents to answer doubts, provide services, real "trivia are not out of order, small things do not live", let the residents run errands to do good.