97% residents in Huaiyin District enjoy medical insurance of urban residents
Shandong news network news (Yang Peng Liu Zhibin) is in high summer, but the service hall of the medical insurance office in Huaiyin District can always feel the breath of spring. The neat dress, the unified work card and the staff face are filled with a spring smile, which makes people who come to business all the time feel cool.
this is an important measure to build the brand of universal health care service in Huaiyin District -- "smiling service". Smile is an attitude and a bridge between people. It conveys kindness and comfort to people who come to deal with business. In order to make the staff smile can bring business operators smile, Huaiyin medical insurance office from the details, stipulate that business operators should be enthusiastic and courteous, use standard service terms, unified listing. In addition, the service hall also fully reflects the concept of "smiling service". The hall is equipped with the medical insurance policy electronic rolling screen and the electronic touch inquiry machine. It sets up the consultation and guide desk, the service indicator, the working process sign board and the disabled special table. It is equipped with the elevator chair, the waiting chair, the paper pen, the water dispenser, the flower mirror and the emergency medicine, and so on, and makes the "smile". And "comfort" runs through the whole business process and policy consultation process.
the "smile" atmosphere needs solid work to create. In order to make more residents understand the basic medical insurance of urban residents, the medical insurance in Huaiyin District is publicly recruited by 41 medical insurance associations, and organizes them to hang banners in the town, the large community traffic and the obvious publicity effect. The residents will know the basic medical insurance knowledge of urban residents as soon as possible.
, Huaiyin District will also innovate the classification of medical insurance objects, and formulate corresponding treatment methods for special groups. Students are an important part of basic medical insurance for urban residents, and they are also a special group. According to their characteristics, the medical insurance office of the district has worked out the work measures of the school as the main body and the two sides cooperate fully. The school provides the electronic list of the students and the electronic insurance data, and then the medical insurance office is audited and introduced into the medical insurance information management system. For families with heavy disability and low security, the district also takes field investigation, door-to-door service and implementation measures one by one. Up to now, Huaiyin District has successfully completed the medical insurance procedures for 46 thousand students and 3874 residents in the whole region. The overall medical insurance rate of urban residents has reached 97%, which should be guaranteed.