Re: Ji'nan waterworks go deep into the community: let citizens enjoy more warm water services.
5 months in depth more than 80 communities
with water problems as the guidance, with the satisfaction of the people as the purpose, Ji'nan water "double hundred activities" carried out like a raging fire.
"listen to opinions and suggestions on 100 meter reading lines". In the two road community, the old style bobbin building can not transform the household table, the charge of water charge plagued the household for many years; in the Jade county district, the water pressure of the 15 floor is often fluctuating, affecting the user's continuous water use; in the Qian Wei street community, the name of the water meter is not in conformity with the reality, which brings trouble to the financial settlement... When the residents of the symposium put forward these difficulties, the relevant departments of the Ji'nan water service group responded positively and promised: "we must solve our problems; we can not solve the situation for the time being; if we involve other units and need to work together, the Ji'nan water group will help the community and the residents to work together." Force. " In the statistical table of the activities of the Ji'nan water service group in 2016, "the practice of the Ji'nan water service group" to improve the activities of the community Symposium on the service level of water supply service, the paper lists 12 contents, including the time, place, participants, inviting guests, the questions reflected by the users, the methods of treatment and the results of treatment. A detailed tracking record is given to the problems reflected by the residents in each forum. From this, we can see that the user satisfaction rate is 100%.
"deliver water public lecture hall to 100 communities and schools". From the end of March, the Ji'nan water service group, in the customer service center (location of the Ji'nan water supply History Museum) and the densely populated community in the four district of Ji'nan, has launched a number of "public welfare lectures" on the theme of "love for water, water protection and water", providing a wide range of "public welfare auditorium" for the people who are keen on water supply, like and want to learn the knowledge of water supply. A rich feast of knowledge. There are various forms of lecture hall. Some are "expert face-to-face", teaching water production technology for the public from water quality, water supply marketing, water supply service, water supply network and so on. Some are combined with the "party lecture forum" of the Ji'nan water service group. The party members of the water affairs and the members of the community engage in party class exchanges and invite the residents to represent the ginseng. Add and comment; some cooperate with neighborhood committees to carry out anti theft and other exercises to enhance safety awareness. In order to allow more citizens to participate in the activities, Ji'nan water will publish information to the community through the media as well as the official website, micro-blog and WeChat before each event. Many people who have signed up say that the public lecture hall has taught us a lot about water and water saving.
"during the 5 months, we have completed the summer peak water supply work satisfactorily, and communicate with the residents and the unit user representatives of the 54 households and the total customer representatives on the meter reading line, and send the commonweal lecture hall into 35 schools and communities. This summer, the rainfall is frequent, many times we have been in the rain into the community, after the Symposium on the spot to help the users to solve the problem, the leaders and colleagues' clothes are often wet through sweat. But fortunately, 124 questions such as consultation, help seeking and complaint have been solved. We have achieved the demands of users. Meng Hong, deputy director of customer service center of Ji'nan water group, and keynote speaker of public lecture hall, said.
listen to criticism without fear of blushing and sweating
"two-way perception" to make users more understanding of the work of water supply
open door operation. In addition to community residents, Ji'nan water group also invited the media to participate in the media, the mass network journalists have followed up all the activities, and opened a column "two schools." Do "see water" and report on the activities of each period in time. "Sometimes the problem is very sharp, and when I hear the criticism, my colleagues and my colleagues will be sweating, especially the media reporters on the spot, but this is the goal of our 'double hundred activities' - finding problems, solving problems, and promoting the improvement of the company's service level." Zhang Yong said.
each symposium, the "six in one" customer representative (the commonly known "meter reader") and the district network administrator will report to the community representatives to report the copy, water pressure and other work of the line to the community residents, and leave their own contact ways; the community users Delegate comments on the work of customer representatives and district administrators. In the morning of August 4th, when Communists, have been working for 27 years in a meter reading post for 27 years, once won the third "best public service award" of Ji'nan city's "best public service award", "six in one" customer representative Gong Yan Ling said, "the meter reading teacher is often able to see him, but always do not know." What's his name? I finally got the chance to meet today. While Gong Yanling believes that, through the "double hundred activities", his work will be better carried out: "in the past, when the meter reading, the residents of this area are very cooperative, many buildings are spontaneously publicizing to the residents not to hold down the surface well and maintain the water supply facilities. After this event, we are more familiar with each other, and we can understand each other and work more easily. "
this way of thinking between users and water people is vividly summed up by Ji'nan water group as "two-way perception".
at 1 p.m. on August 31st, a 54 hour, nearly half city water stop was successfully completed. Compared to the massive publicity of the media and the grumbling of the users, the "smooth transition" was seen by Cui Pengwei, deputy secretary and general manager of the Party committee of the Party committee of the Ji'nan water group. It is "unforeseen" and "reasonable": "after the continuous hard work in recent years, Ji'nan water supply service work has been in the forefront of the country, the satisfaction of users has also been greatly improved, and various water supply problems can be reflected by hot line, official network, WeChat, micro-blog in time to reflect the water service group. This year's "double hundred activities" is like a "big cleaning" to find a water supply problem. We take the initiative to go to the community to help the people to solve some water problems that affect their quality of life. More importantly, the people feel that the water service group is a responsible and willing help. We solve the problem of enterprises, they began to trust us, understand us, our work is better carried out. For example, we took the initiative to carry out a symposium on the community in the water stop area. We invited the communities and property representatives from the affected areas to understand their demands. They naturally understood and supported our work. Most of the reporters who participated in the news aeration conference were interviewed by the "double hundred activities", and they saw the business. The sincerity of the people's service will be more objective when it is reported. This has enabled the impact of the construction of water cut can be supported by public opinion, and smooth through.
people eat food for the day and eat water for the first time. The work of water supply enterprises is related to public health and urban development, and it also carries the expectations of city managers. In the current practice of "two schools to do" learning and education, the innovative practice of Ji'nan water group also provides us with a reference.