Good service for the elderly to serve the elderly
Author: Zhou Xia
Song Keming, a 90 year old old man, has been living with her granddaughter on weekdays because of his children's busy work. During the day, the granddaughter went to work and had no time to take care of the old people, so the lunch of the old man became a problem. In the current Chinese society, the situation of Song Keming's elderly has certain universality. It is estimated that by the end of 12th Five-Year, the elderly population over 60 years old in Ji'nan will reach 1 million 200 thousand, and the empty nesters will account for a large proportion. Who can accompany and care for the elderly? Who can help the elderly when they need it most? This has become a problem to be solved urgently.
fortunately, the old man Song Keming found a caring nanny. The babysitter solved the problem of lunch every day for him. Now, every lunch time, delicious meals will be delivered to the elderly in time, and the granddaughter can finally feel relieved to work. This intimate "nanny" is actually just a small red button - lucky color "intimate one touch".
"one key" is a service project officially launched by the Ji'nan Civil Affairs Bureau in April 2009. The original intention was to solve the problem of emergency assistance for the elderly and the elderly in Ji'nan, especially the elderly. Recently, the reporter visited two "close to one touch" users, walked into their lives and felt the impact of one touch on their lives.
[b] 79 year old old man Li Wanhuai: one key is my "old companion" [/b]
check out which bus to go out; appointment to the hospital to see a doctor; buy a train ticket to Qingdao... Li Wanhuai, the old man who has been fighting for the last years of the war, claims that he has been unable to get rid of a key link. No matter big or small, the first thing he thought of was "intimate one touch".
Li Wanhuai lived alone after his wife died in 1999. Children are busy at work. Only when they have holidays do they have time to accompany the elderly. Most of the time, the elderly are at home alone.
the reporter followed the staff to visit the old man, and the old man warmly greeted us as soon as he saw us. Like many old people, many old diseases are plaguing the elderly, with high blood sugar and bad heart. The health of the elderly is the biggest concern of their children. Three years ago, their children installed a "close to one touch" for them. A small box placed on the head of the bed, reaching for touch. Since then, this little box has become part of Li Wanhuai's life.
Hello, Hello, is it a key? "
" Hello, good luck, "close one key" operator for you, what can help you? "
" I want to buy a train ticket to Qingdao, but I go out convenient, can you help me? "
the old man wanted to go to Qingdao once. Visiting his comrades in arms, but when he was old enough to go to the train station to queue up to buy tickets, he could not get enough to eat. Two hours later, the railway staff sent the train tickets to the old man's hands.
originally, one key to the customer to understand the elderly, immediately after the railway booking Department obtained contact, according to the requirements of the elderly to set the time, train times, and the tickets sent to the old man. This experience gave Li Wanhuai more confidence in the one pass communication. Sometimes the old man forgot the phone number of his child. As long as he dialed a key, the customer service staff would immediately transfer to the children of the old man, and the children knew that the father was looking for them.
a key through the advanced positioning system, as long as the phone calls, one key through the staff can directly see the location of the elderly, the related information of the elderly children will appear at the same time, so the customer service personnel can quickly contact them.
"PTT is just like a companion in my life. With it, I feel very steadfast." The old man said it was simple and true.
[b] old man Song Keming: my family has a "snail girl" [/b]
kidney bean stir fried meat, kung pao chicken, cold spinach, millet congee, steamed bread... When the reporter came to Song Keming's old man, he was having lunch. Who did it for the old man? The old man told reporters: "there is a magical" snail girl "in my family. It will give me a delicious meal at noon.
Song Lao is 90 years old. His children are busy at work. He lives with his granddaughter. In the morning, the granddaughter did breakfast for the old man, and came back from work in the afternoon to make dinner for the old man. But because the unit is far away from home, the granddaughter can't catch up with his grandfather for lunch. The 90 year old is not convenient for her to go downstairs. His grandfather's lunch has become the most anxious thing for her granddaughter. What granddaughter did not expect was that her and grandpa's problems were solved by a small key link.
early development, the Municipal Civil Affairs Bureau of the municipal community service center and 120, 110, 119 and other units to provide emergency services for the elderly and the disabled and orphaned and isolated people, such as disease prevention, fire prevention, anti-theft, and so on. However, the needs of the old, the weak, the disabled and the lonely are not only that. In 2011, the Municipal Bureau of Civil Affairs found that only for the elderly to provide disease prevention, fire prevention, anti-theft services, resulting in low utilization of machinery and equipment and service platform resources idle. Therefore, the "close one key" has been adjusted to further expand the service content and increase the needs of many people, such as nanny, cleaning, warranty, agent, surrogate, purchase and so on, and bring the professional home, logistics, catering, finance and other units into the service alliance. Song Keming is one of the many benefited elderly people. The "snail girl" in his mouth is a beautiful metaphor for one touch. In a return visit, the staff contacted the relevant restaurants immediately after they realized that the old man had a difficult meal. They prepared a recipe for the elderly. The old man only needs to dial one button, order a single meal, and then he can eat hot food in half an hour.
like Li Wanhuai and Song Keming, there are many old people who benefit from the one touch. Appliances are out of order, cell phone arrears or all kinds of home care services can be obtained through a button. Nowadays, "close to one touch" has become the brand of Quancheng residents, especially the elderly.
trust, understanding and intention, one touch links become a bridge and link between the elderly and the government. At present, one key is extending its service range and level: the next step will be to establish 100 elderly support meals in the urban area to facilitate community elderly and community residents, expand home services to support meals for the aged, join the catering enterprises to provide quality meals for the elderly in the community, and provide water, electricity, gas, warmth and charge for the residents of the community. Credit card repayment, ticketing booking and other daily life payment services. "Close one key", warm the old man's heart. It not only benefits the elderly in Quancheng, but also makes the city management more humane.