Ji'nan innovation measures to increase the strength of old service
source: the author of the Ji'nan Daily: Liu Xiaoqun LAN Lizzy
a night in the late spring and early summer in the late spring, the solo old man in the lower part of the district suddenly feels dizzy and heartache is hard to bear. The children are in the field, and the elderly themselves are suffering from various diseases such as hypertension and coronary heart disease. This is the real scene of the recent occurrence, and people who are anxious observers as the picture only hate time and can not stagnate.
Wang Xiulian is faced with a universal social problem. It is estimated that by the end of 12th Five-Year, the population aged 60 or above will reach 1 million 200 thousand in our city. The empty nesters will account for a large proportion -- who can accompany the elderly 24 hours? Who can save the life of the old in a critical moment?
fortunately, Wang Xiulian got timely help. "Lifesaving" is a little red button, which is what Wang Xiulian called the "electronic nanny" welfare lottery "intimate one touch" service.
"one key" is a service project officially launched by the Municipal Bureau of civil affairs in April 2009. The purpose is to solve the problem of emergency assistance for the elderly and the elderly, especially the elderly.
a key is connected to 11 answering seats and 24 hours on duty. At that time, it was a new call for help system. It does not need to remember any phone numbers. If you press the special button on the pager, you can directly talk to the call center to get medical assistance. In case of emergency, the operator will notify the elderly's pre established emergency contacts simultaneously.
Lv Yueying, director of the "close to one touch" service center, has received 372 emergency services through this platform. Sun Jiacui, a citizen who has been called the "first aid for one touch" to save the first person, said: "it's" one touch pass "which has given me second lives. The city's first self - fee installation of "close one - key" garden community residents Wang Yanping said: "I gave myself a companion, the old companion 'one', the name 'key through'.
"one key" in the early development, the Municipal Civil Affairs Bureau of the municipal community service center and 120, 110, 119 and other units to provide emergency services for the elderly and the disabled and orphaned and isolated people, such as disease prevention, fire prevention, anti-theft, and so on. However, the needs of the old, the weak, the disabled and the lonely are not only that.
in 2011, the Municipal Bureau of Civil Affairs found that only for the elderly to provide disease prevention, fire prevention and anti-theft services,
caused the low utilization of machine equipment and the idle resources of the service platform. On the basis of visiting the users and fully understanding the needs of the community residents, the "one key link" has been adjusted from three aspects, such as the management concept, the service content, the operation mode and so on. More clearly and strictly "three must visit, four must arrive, ten must report" and user visits, sit examination system came into being. The service content is further expanded. In addition to disease prevention, fire prevention and burglar proof, a variety of functional categories are greatly enriched by many people, such as the babysitter, cleaning, warranty, agent, surrogate, purchase and so on, and bring the professional home, logistics, food and finance and other units into the service alliance, forming a community service network all over the city. . And the introduction of market mechanism operation mode has also promoted the integration of community resources and the development of home care services.
appliances are out of order, mobile phones are in arrears, and all kinds of home care services are needed. All can get a service through a key. Nowadays, "close to one touch" has become the brand of Quancheng residents, especially the elderly. Especially since the expansion of functions in August last year, the user satisfaction of "close to one touch" has been greatly improved. Nearly 6000 subscribers have access to the network, providing over 9 000 daily life services. Eligible groups of elderly, disabled, disabled, old Red Army, model workers, veteran cadres, empty nesters and other groups can also be installed free of charge. Is
the service "really good"? Can you continue? In the process of project operation, applause is not the only thing. In the numerous tests, individual citizens' understanding and distrust are gradually resolved under the patient service.
one of the operators' diaries recorded one of them:
the telephone number received in the work was varied, and the old man's children pressed the caller on the day of work and said the old man's pipe valve was broken. I contacted a maintenance company immediately, but they did not contact the users in time. In the afternoon, the old man's children were very anxious and did not understand. I first appeased the old people and their children, and once again, I looked for the service of the maintenance personnel that met the requirements again. One or two hours later, the old people's water pipes were ready for their normal use. They praised and thanked me for their patience and help.
suggestions from the public have also become the driving force for continuous innovation and development. Appointment registration is a new feature service launched this year under the appeal of the people. The service platform can be registered for the elderly in a number of hospitals, such as provincial hospital, Qilu Hospital, Central Hospital, Qianfo Hill hospital, City Fourth People's Hospital and other hospitals.
yesterday, reporter Liu's uncle who lived in Wang Guan Zhuang experienced an appointment registration. "Hello, Fu Cai" close to one touch "operator to serve you. What can I do for you? "I want to see the heart of the four hospitals. Can you make an appointment for me?" 5 minutes later, uncle Liu received a notice of the successful appointment, accompanied by an appointment number. "This" caring nanny "is really considerate!" Uncle Liu said happily.
"all along, the difficulty of registration is a bother for the common people. In particular, the elderly are more inconvenient. With the introduction of one key appointment registration service, to some extent alleviates the problem that the old man is difficult to see the doctor. The old man can seek service ahead of time. We will make an appointment for the elderly according to the information of the user. The old man can get the appointment number through the platform and go directly to the hospital to take the number. If you need to cancel the registration, telephone will be OK. We are communicating with a number of hospitals. In the near future, more and more hospitals will join. " Lv Yueying said.
fixed a key to the wireless phone and mobile phone direction extension, in the 5 District in the city to establish 100 comprehensive payment points, 100 elderly help meals, convenient community elderly and community residents... It is not difficult for people to feel the determination of government agencies to respond to the new expectations of the masses through innovative development through these new services that have been included in the plan and even expelled the timetable. The more advanced the era of
, the more innovative it is for social management. Innovation can develop better, and innovation can have more vitality. It is true to keep pace with the times by developing innovation and responding to the ever-changing new expectations of the masses. At present, the Municipal Civil Affairs Bureau is actively integrating community service resources on the basis of rammer's service, and striving for the real benefit of the users through the government's purchase of services and the virtuous operation of the enterprises.
the person in charge said, the next step, the next step, will also focus on expanding the three aspects of the work: from the fixed key equipment to the mobile one key equipment expansion, the realization of the elderly in the home and outdoor full range of service needs; from home service to old-age support meals to expand, joint food and beverage enterprises for the elderly to provide quality food for the elderly Food, from the service to the city community to expand the city community, for urban community residents to provide water, electricity, gas, warm, charge recharge, credit card repayment, ticket booking and other daily life payment services.
People's expectations are changing with the times, and the pace of urban managers' innovation will never stop.