Ji'nan's "elderly rights protection hotline": supporting a blue sky for the elderly
recently, the Ji'nan city "aged rights hotline" opened five years Symposium. At the symposium, the responsible comrades of the "12345" public hotline and the legal advisory hotline, the city straight department and the relevant comrades in charge of the Aging office in each county (city) have exchanged experience on how to do the right to the elderly. In March 8, 2006, the Ji'nan Aging office opened the first "aged rights hotline 87080211" in Shandong province by "the law on the protection of the rights and interests of the elderly in People's Republic of China". It was published by the media as one of the important contents of the 80 activities of the year of protection for the rights and interests of the elderly in 2006. In the past five years, Ji'nan Aging office, relying on the old age rights hotline, has continuously increased the efforts of the elderly, the elderly, the elderly, the old policies and the legal aid of the elderly, to maintain the legitimate rights and interests of the elderly and continuously improve the happiness index of the elderly.
the Central Committee of the Party committee of the government and the elderly
the elderly maintenance hotline persisted in the concern of the party and the government, and for the old people to worry about it. At the beginning of the creation, the news media made a commitment to the public through the news media: "the problems reflected by the elderly are carefully coordinated, and the answer is given in 15 working days." On the basis of telephone, recordings and PHS "three pronged answers", we have opened the online message, the director's mailbox, set up the reception day of the director of the Aging office, listen to the opinions and demands of the elderly, ensure the unimpeded hotline, and open up a green passage for the protection of the legitimate rights and interests of the old people in the city.
in March 2006, Luan Sheng Sheng, who was unable to pay his rent due to various reasons, was unable to pay his rent. He sought help through the Elderly Rights hotline. The city's Aging office immediately contacted with the relevant departments to understand the specific situation, through repeated coordination, for the rebirth of Luan reborn old people to reduce the rent, reducing the burden of his life. Zhang Hongmin, 82 years old in the 27 new village, has a high disability of two children. His wife has a stroke lost the ability to express language, life can't take care of himself, and his family is very embarrassed. After the elderly hotline to understand the situation, many efforts are made to help the family to enjoy home care, low insurance and difficult assistance at all levels. And other preferential policies, for their partners to reduce the cost of hospitalization, through voluntary help, visit condolences and other ways to help them for a long time to help, to solve the difficulties in life, and improve the life of the family. In February 20, 2009, three retired workers, such as Zhu Min, a home appliance company, had tears in the eyes of three retired workers. They sent the eight characters of "due diligence to the people" to the Yu Min director of the city's Aging office. Thanks to the "rights hotline" through many efforts, it urged the public department to handle retirement procedures for 21 staff and workers. Their retirement life is secure, relieving the worries of the elderly at home. In 2008, after a coordinated communication with the relevant departments of the city, a hundred year old man's longevity allowance was granted to a centenarians in central district. In April 2009, a more than 90 year old old man in the housing calendar had missed the period of the claim for the longevity subsidy. After knowing that the rights hotline was careful to verify the situation, he actively sought to reissue its full amount and sent a special person to the elderly.
this is a great example. According to statistics, the maintenance hotline opened for five years, the average telephone number of more than 10 people daily, up to a maximum of dozens of people, a total of more than 2 people, so that everything has a reply, the results have the results, the satisfaction rate is more than 98%. In 2008, the elderly hotline and the "12345" public hotline set up a linkage mechanism, which further strengthened the power of the elderly, and the aged rights hotline became the "intimate line" of the party and the government and the elderly, and the legitimate rights and interests of the elderly had been effectively guaranteed.
the service line of the city's elderly rights maintenance work in 2008, many elderly people express the demands and aspirations of the elderly people over 70 years old and over to enjoy the preferential treatment policy on the K bus through the maintenance hotline in 2008, and the city Aging office is coordinated with the Municipal Public Service Bureau, the city bus company and other units, and has been implemented in October 2008. This policy has been praised by the majority of the elderly. Some elderly people reflect the elderly in some suburban scenic spots in Ji'nan, which can not enjoy preferential treatment. After coordination with the city garden Bureau and other units, the elderly visitors to some scenic spots are given preferential treatment and care.
old age rights work is a systematic project, not a department can solve it, and it can not be achieved overnight. It needs many departments to work together and work together. After the opening of the old-age rights hotline, the Ji'nan Aging office has increased the coordination and coordination with the members of the Public Security Bureau, the Municipal Administration of justice, the city court, the municipal procuratorate and other relevant departments. The municipal courts shall give priority to filing cases, giving priority to trial and giving priority to old age cases. The seniors in poverty should be given legal fees in accordance with the law in order to protect the lawful rights and interests of the elderly. The Municipal Judicial Bureau provides legal aid services for the elderly by establishing the "zero review green passage" for the legal aid of the elderly, the signing of the agreement on legal aid advisers, the dissemination of the brochure of the guidelines for the maintenance of the elderly, the establishment of the legal service network for the elderly, and the development of the "demonstration post of the elderly."
in the five year theme series, the old age rights hotline walks into the community by holding the theme party day activities, the old man's day and so on, entering the old people's family. Through the Handbook of giving out the old people's preferential treatment regulations, the "old law" and the relevant laws and regulations are vigorously publicized, and the advanced commendation of all kinds of respecting and respecting all kinds of old people is carried out. Activities to enhance the awareness of the rights of the elderly and the aging consciousness of the whole society create a social atmosphere to safeguard the legitimate rights and interests of the elderly.
psychological interaction line
to mention "87080211" hotline number, the elderly feel warm and cordial. The maintenance hotline has been opened for nearly five years, without holidays and rest days, and promises to receive calls from the elderly all day long, and even the hotline staff will even call on the time of dinner and at night. In order to give each old person a satisfactory answer, the hotline staff are familiar with the old laws and regulations and the policies of the elderly, answer the problems of the children's support, marriage mediation and so on in time, or get in touch with the relevant departments in time to coordinate the solution. For a long time, many elderly people take the Elderly Rights hotline staff as "mother and family", often chat about family and family affairs, sometimes a chat is more than an hour, some simply come directly to the office of the rights hotline, to the surface. The staff are always warm and constant, and the patience is not diminished. The elderly protection hotline has become a psychological interaction line to listen to the elderly and help the elderly to untie their hearts. Some old people sighed, "it's like talking with the family, it feels like talking with the family. Although some problems can't be solved for the time being, but we have heard the answers from the hotline staff, we feel the same feeling in our heart."