Ji'nan launched the "10 million" popular project for private affairs.
4 25, the "100 million" popular project sponsored by the Ji'nan Municipal Public Utilities Bureau was launched in Quancheng Square, which is one of the six major measures launched by the municipal public service bureau to improve its service level in an all-round way. From the year of the year to a hundred practical things, to build thousands of people volunteer service team, from the country's first comprehensive implementation of standardized municipal services, to the leading group members of the bureau to take turns weekly 12319 hotlines to listen to and deal with the hot issues of public complaints and complaints; from a visit to thousands of families to seek advice and advice, to the national municipal The industry took the lead in establishing the service inspection office. The municipal public utility bureau is carrying out the six "combination boxing" this year to fully standardize and enhance the service level, providing efficient and powerful municipal support for the city to "transfer mode, adjust structure, promote growth, benefit the people's livelihood and keep stability".
as a lively practice of "serving the people for the people, honest and efficient" and the popular work of the people, the "100 million" project will further consolidate the "lifeline" of the city function and the "guarantee line" of the people's life. "100" means 100 practical matters for the masses, and focuses on solving the difficulties, hot issues and focal issues related to the life of the masses in the municipal public utilities. From municipal road renovation, street lighting facilities construction, water supply pipeline upgrading and upgrading, to river regulation, municipal road matching, bottle group station grid, from the water quality monitoring, reclaimed water reuse, low pressure zone pressure, to "steam water" pipe network transformation, heat metering transformation, heat source plant new reconstruction; from low-lying area of flood control, flood control, The two phase of water supply and water quality early warning and monitoring system construction, to increase supervision, carry out the safety inspection, the implementation of the digital municipal system construction, hundreds of facts will ensure that the heart, effort and responsibility, efforts to build a monument to the people in the heart of the city.
thousands of people volunteered to serve the people
Tibet's love for the people and the interests of the people. As an important part of the "100 million" project, the Municipal Public Service Bureau has set up a volunteer team composed of 1000 municipal public service volunteers, which will unify clothing, unified logo, and organize a unified organization to the community and family, and carry out the convenience of the people and the people, especially for the group of orphans, old and weak and low income. Maintenance, safety survey and other services. There are 100 thousand overdue gas meters in the city, and there is a greater risk of leakage, which has become a "time bomb" in the homes of the people. Although the replacement of gas meters belongs to the common people, the Municipal Public Utilities Bureau considers the most of the "safety of the people", and municipal volunteers will be free to replace the 100 thousand expired gas meters for the people. At any cost, regardless of cost, no conditions, this is the three major municipal discipline for the people, all in the first place of people's livelihood.
survey 10000 households to understand the needs of the people
no investigation without the right to speak, to do good municipal services, we must first accurately know what the people in mind what to look forward to. What the people need, what municipal departments will do. In 2009, municipal public utilities commission commissioned third parties to carry out satisfaction survey on the service level of various industries in the municipal public utilities, accurately understand their own "merits" and the needs of the common people, thus revising and enriching the focus of the future "main attack". This year, it will also entrust third parties to 10 thousand households, carry out the survey of municipal public service, carry out network research, seek advice and suggestions, understand the needs of the citizens, and further improve the quality of service. This is the meaning of "million" in the "100 million" people's heart project. Unlike previous years, the findings will be released in the media to ensure the right to know, participation, expression and supervision of the people.
standard service leads to change
in the context of building a service-oriented government, the Municipal Public Utilities Bureau has actively responded to the requirements of standardized services from all walks of life, launched the "standard of public service year", and started the pilot of standardized service in water supply, gas supply, heating and 12319. This is the fourth thematic annual activity of the Municipal Public Utilities Bureau since 2007, after the continuous implementation of the basic year of public service, the year of improvement and the year of promotion. What standards should be implemented when door-to-door services? Learn Haier. How to provide standardized services when people come to business? Learn the bank. How to turn passive services into active service? Learn insurance. The municipal public service standardization system refers to the practice of standardized service advanced units, and has formulated a series of "hard bars" according to local conditions. From the second half of the year, the municipal public utilities will take the lead in carrying out the standardized public service in the whole country. By straightening out the internal working relations and various operating processes, the work links are mutually restricted, mutually promoted, and controlled in an all-round way, so as to effectively avoid the problems of random and normative poor in the traditional services. The rate of citizen satisfaction.
transposition experience can solve people's worries
Service inspectors do not slack off
there is Nobel practice. Since this year, the Municipal Public Utilities Bureau, the first Bureau of the first Bureau of the monthly Bureau, studies the implementation of the hot and difficult issues reflected by the 12319 hotline, which has not been implemented yet. What's the reason? When can we give a satisfactory answer to the masses? These questions are not clear and the meeting will not be dispersed. The first thematic research will start from morning till afternoon, and the latest seminar will only be open for half an hour. With the fastest reaction mechanism, the most standardized and enthusiastic service, the most satisfactory answer to the people is the most effective way to reduce the dissatisfaction rate of the citizens. In April this year, municipal public utilities was also the first to set up a service inspection office in the national municipal industry to ensure that the concept of "people's livelihood first and service based" was implemented from the system and mechanism to every service. This year, the "15" civilian service hotline project will be implemented to further integrate the hotline of the 12319 hotline and 5 water, gas and heat operation enterprises, standardize the number, optimize the service, and realize all weather to listen to the public voice, accept complaints and suggestions.