12345 quality of service into the conduct of the evaluation is expected to promote the province.
12345 hotline service quality and citizen satisfaction are expected to be included in the city's conduct review in the future. On the 11 day, in the consultative activities of the Provincial Committee of the Political Consultative Conference (CPPCC), the responsible person of the Provincial Department of supervision revealed that the Ji'nan and other cities have put the quality of the hotline service into the review, and the next step will actively promote the promotion of the cities.
during the eleven session of the provincial CPPCC, Song Chuanjie, member of the Standing Committee of the provincial CPPCC, submitted the "suggestions on strengthening the hotline of the whole province". He believes that although the 17 cities in China now have 12345 hotlines, their effectiveness is different because of different systems and mechanisms. He suggested that the provincial executive wind office put the service quality of the 12345 chief executives' hotline or the public hotline into the city's wind evaluation, and through 12345, let the ordinary citizens participate in the evaluation of the work performance, quality and attitude of all levels of government and its components.
Zhao Shengcun, deputy director of the Provincial Department of supervision, said that at present, all 17 cities in the province have opened the mayor's hotline. Among them, Ji'nan has included the quality of the 12345 hotline telephone service into the conduct of the review; Dongying takes the complaint of the mayor hotline as the basis for the deduction, and the top three departments of the complaint deduct 5 to 10 points in the general performance evaluation; and Heze will include this content in the 2013 annual review.
Zhao Sheng village, the next provincial supervisory department will strengthen the study of the combination mechanism of the wind review and the mayor hotline, and actively promote the research and formulation of the relevant policies, and bring the service quality of the mayor hotline into the wind review.