Ji'nan Quality Supervision Bureau announces 12365 rights protection hotline livelihood issues
recently, Ji'nan Quality Supervision Bureau announced the 2009 "12365" consultancy, a summary of the complaint, a total of 7520 telephone quality consultations all the year, 489 complaints, the value of the case amounted to 7 million 533 thousand and 600 yuan, for consumers to recover more than 723.87 million yuan of economic losses. Among them, food, people's livelihood and special equipment complaints hotspots are the most prominent, accounting for 43.4% of the total.
food remains the first
1874 food consultations in 2009 and 93 of the cases of food appeals received, accounting for 19% of the complaint cases. According to the situation analysis, the milk powder and other dairy products are still one of the most important problems for consumers to consult with the "Sanlu milk powder" event. In particular, after the problems of the Dumex and other foreign brands of dairy products, the total amount of consultation is rising. In addition, the.Quot is published in the country; the plastic limit is.Quot; and the environmental plastic bags are related to the plastic bags. The consultation has increased greatly. Among the 93 cases of food appeals accepted, 19% of the cases,
with the food "QS" marks are widely recognized among the citizens, and the number of cases of undocumented production and the number of unmarked cases are increased. At present, China has market access to 28 kinds of food and food, and the 28 kinds of food which require market access must be certified by "QS", and the "QS" sign and admittance card number are posted on the outer packing. When people buy packaged food, they must recognize the "QS" logo, carefully check the date of production, the period of shelf life and the period of preservation, and pay attention to whether the merchant stores the food strictly according to the condition of the warranty, and avoids the quality performance of the merchant because of the condition of storage.
the complaint problem of the refueling machine is more prominent
with the rising of oil price, people's livelihood measurement has been paid much attention. In the case of measuring complaints, the gas machine is not allowed to measure 65 complaints, accounting for 13.6% of the cases, 1 3. The inspectors have found that most of the flowmeters, sensors and lead seals of the complains are intact. No man-made damage and cheating devices are found, and a serious measurement verification is carried out on the refueling machine. The indication error and repeatability error of the filling machine are in conformity with the verification regulation. No measurement problems have been found. The main reason why the consumer complaints are not allowed to be measured is to judge the rated capacity of the fuel tank at the time of refueling. The car tank is only a container, not a measuring instrument, and it can not be used as a basis for judging the accuracy of the measurement.
now our city has started the cheated function of the refueling machine. This function can monitor the data processing of the fuel tanker after it is perfect. If the filling machine changes the control main board or the oil quantity data is compared to the abnormal, the monitoring microprocessor will automatically lock the machine, the oil adding machine will not continue to refueling, thus effective. The problem of cheating in the measurement of oil dispensers in the circulation of finished products is solved.
special equipment security people pay attention to
53 cases of special equipment security appeal in 2009, accounting for 10.8% of the complaint cases, accounting for third of the total. Special equipment complaints mainly focus on irregularities in operation of boiler equipment operators, installation of boiler equipment and boiler equipment without inspection. Especially when holidays are coming, the public is strongly concerned about the safety of amusement facilities, elevators and other special equipment. If there is a safety accident in the premises, it is necessary to keep the scene evidence for future complaints. Operators should ensure the safety of facilities in the playground, improve management and ensure the safety of consumers. If a consumer has a safety accident in the place of operation, he must retain evidence at the scene for future complaints.
the purchase and preparation of glasses should be considered carefully
in the cases of glasses products accepted, mainly reflecting the existence of unlicensed glasses or unlicensed preparation glasses. According to the state regulations, glasses are also one of the industrial products regulated by "QS". When citizens buy glasses, they should check whether the glasses are packed with "QS" signs. Glasses should be made to see if they have obtained the industrial product license. Product production license.
experts remind consumers that at the same time when buying products, consumers must ask for shopping invoices and keep good invoices. When the quality of the products you buy, the purchase invoice will be the basis of your complaint, the key to the claim and the rights to maintain your rights.