12345 hotline "No. 1" storage speed increase
source: Ji'nan daily
"the original so many number (refers to all kinds of government service hotlines - editor's note), remember not to remember." - the "hotline" that the public does not recognize is "decorations", which is waste and needs improvement. - Wang Liang, the Standing Committee of the CPC Municipal Committee and executive vice mayor, "if we build such a hot line in traditional mode, we should pay at least 20 million yuan per year."
- the Deputy Secretary General of the municipal government, Zhang Lujun
"there are still a lot of Hotlines in various departments at present. The waste of resources also affects the credibility of the government. "
- the Municipal People's Congress representative Zhang Baojun
this March 23rd news (reporter Zhang Dingye) since December last year, in order to promote the 12345 public service hotline to handle work, the municipal government by issuing special documents and convening the city work conference to focus on the key deployment. Today, the city government hotline held a special site meeting, once again on the city's 12345 hotline work to convene more than 10 government functional departments to discuss and discuss, in order to work together to promote the 12345 hotline "No. 1".
good record, good play, easy to use, easy to do
"so many numbers, I can't remember." When we learned that there were thirty or forty Government Service Hotlines in our city, Ms. Jiang, who lived in Lixia District, said that it was better to unify to "12345". Zhang Lujun, the Deputy Secretary General of the city government with the same feeling, especially stressed the "good record" of the 12345 number, and the public did not have to think about which department to go to the Department. As long as a number was recorded, a phone call was accepted.
in addition to "good record", Zhang Lu Jun also used "good fight, easy to use, easy to handle" to sum up the advantages of the 12345 hotline "No.1 acceptance". 12345 hotline has built a perfect network in the city, there are 77 hotline contractors and more than 30 linkage units in the city. All departments of each county (city) and municipal government have set up 12345 hotline departments, most towns (offices) set up 12345 hotline workstations, some villages have 12345 hotline service points, and the city has basically formed four levels. System.
saving about 20000000 yuan per year
"there are still a lot of Hotlines in various departments at present. The waste of resources also affects the credibility of the government. " At the four session of the fourteen Municipal People's Congress this year, Zhang Baojun, the deputy to the Municipal People's Congress, put forward relevant proposals on deepening the 12345 hotline No. 1 acceptance.
Zhang Lujun calculates a "economic account", which illustrates the necessity of "No.1 acceptance". "Traditionally, a service hotline needs hardware, system software, human resources management and so on, and the cost to be invested is relatively large." Zhang Lujun told reporters that most of the Public Service Hotlines in our city are staffing, with financial support, high operating costs, difficult management and less than 24 hours of manual service. The 12345 hotline uses the government and service outsourcing, which not only improves the efficiency, but also greatly reduces the work efficiency. Operating costs. "If we build such a hotline in traditional mode, we need to pay at least 20 million yuan per year." "
" "No. 1" into the "fast lane"
the city's hotline conference held shortly before, the Standing Committee of the Municipal Committee of the Municipal Committee and deputy mayor Wang Liang pointed out: "the people do not recognize the hotlines, that is, is a waste, need to improve."
Zhang Lujun believes that at present, a few units in our city do not fully understand the importance and necessity of "No. 1", and do not really regard the 12345 hotline as the general platform for the acceptance of the whole city. The reporter learned that from March to November this year, the city focused on the theme of "deepening the grassroots and serving the people", and the 12345 hotline was designated as an important platform for the activities to gather the people's feelings, to serve the people and to evaluate the public opinion. This is also interpreted by the participants as an important measure to promote the acceptance of the 12345 hotline. In addition, the city government departments on how to strengthen the 12345 hotline and the implementation of the "number one acceptance" and other aspects of the supervision and inspection work, the special site also made the corresponding deployment. A person in charge of the government department revealed that the 12345 hotline "No.1 acceptance" will enter the "fast lane" this year.