source: daily daily
in the Ji'nan Center Hospital, many people see a doctor or are used to queue up.
every morning in the Qilu Hospital outpatient lobby is crowded with patients waiting for registration and their families.
early registration. It is the patient's wish to see a doctor as soon as possible.
according to the Ministry of health, since November 1st last year, major hospitals in Ji'nan have launched online booking or telephone appointment registration. The measure was launched in order to arrange the medical plan ahead of schedule and reduce waiting time. So far, this move has been implemented nearly a year, really let the disease become easy, time - saving? An interview with reporters found that in some hospitals, the appointment registration did not play a significant role, even a patient said that a few days ahead of schedule, not as early as a few hours to the queue.
the strange phenomenon
the patient would rather have a long team than the appointment of registered
the Ministry of Health introduced the original intention of the appointment service, in order to reduce the patient's waiting time and make the medical treatment easier. When the service was launched, it was predicted that the doctor would bid farewell to the long queue. But the reality is that the appointment registration service has been implemented for nearly a year and is not as hot as expected. Some patients prefer to queue up a few hours earlier than to register on the Internet or on the phone.
8 morning, in the waiting area on the first floor of the outpatient building in the provincial hospital, the reporter found that there were still a lot of patients waiting here, asking about the appointment registration, one of the waiting patients said that he knew the appointment was registered, but it was not practical, the experts who wanted to see the appointment were always not, and sometimes it was easy to make an appointment, according to the hospital electricity. The time for notifying the notice is still to be rearranged, and the waiting time is not short at all. It is better to queue directly. The reporter noted that the patient's medical record had been used for more than half. The staff of the outpatient department of the provincial hospital indicated that many patients were queuing up very early.
the Center Hospital of Ji'nan, which launched the appointment service last year, was also a huge investment. Both the platform construction and the staffing were fully supported by the hospital, and the reform measures were vigorously promoted. But the 8 day reporter interviewed, the hospital's relevant responsible person said: "the number of appointment registration is not expected so much."
the reporter then contacted several other comprehensive hospitals in Ji'nan and found that some of the hospital reservation systems were rarely used, and even a hospital reservation phone had been changed and failed to get through. "No appointment, you can register directly to the hospital, you can hang up." A hospital appointment system staff directly told reporters. A number of hospital appointment systems staff said that the announcement of the reservation phone almost became a "consultation phone", occasionally someone called, and most of the illness, few appointments.
where
experts think big trend or reservation registered
from the present situation, the appointment registration service of each hospital has not changed the status of the hospital. In this case, is it necessary to register an appointment? The related experts in the provincial hospitals say that the appointment registration is the major trend of medical reform, not only can not be withdrawn, but also to continue to strengthen.
.Quot; this is good for patients and for doctors. If the patient has made an appointment in advance, he will not have to queue for a long time, save time and ensure timely medical treatment. The doctor knows the patient's condition in advance through the appointment information. .quot, director of Department of traditional Chinese medicine, Ji'nan central hospital.
the head of the outpatient department of the provincial hospital said that they are drawing up a new booking operation scheme, preparing for the implementation of the.Quot, appointing priority.Quot, and.Quot; making a reservation in advance, being able to come to visit at the appointed time point, and not to queue up again. .quot, the official said, hoping to encourage more patients to make an appointment online or by telephone. Moreover, the appointment registration quota determined by the outpatient department of the provincial hospital is also gradually increasing. .quot; initially, 2 experts per day, and now gradually increased by 5, and then will be adjusted according to needs. .quot, the head of the outpatient department of the provincial hospital, said.
what reason
1
reservations have to wait in line again, a little hard
why the patient is not willing to make an appointment, and an important reason is to make an appointment to queue up again. As the reporter interviewed in the provincial hospital, the patient said, "sometimes I have to rearrange the number, so I have to wait a little longer." According to the working hours of the provincial hospitals, registration begins at 7:30. However, patients who have successfully made the appointment will have to wait until 8 o'clock after the doctor has gone to work. "When the doctor is at work, many people are in the front row, so you just wait. I advise you to queue up earlier, which is more useful than making a reservation in advance. " One patient described his experience so much.
the head of the outpatient department of the provincial hospital of the provincial hospital admits that in the present stage, the appointment of the hospital is not convenient enough. The early appointment is not as good as the early queuing phenomenon. "This is a contradiction. Medical resources are limited, an expert consultation, the length of time is fixed, if the number of appointments to register too many can also give priority to the treatment, the queue registered patients must not be willing. So appointment is not necessarily successful, especially some well-known experts. The person in charge said that the hospital must have both sides in the arrangement, which is very difficult.
2
reservation number is limited, hot experts are not good about
often hear people complain that the success rate of online booking registration is too low, the experts you want to find are always reservations, at the same time it is not convenient. The appointment places of some popular departments are indeed very popular, and many people want to make an appointment without making an appointment. For example, in the Central Hospital of Ji'nan, Department of traditional Chinese medicine is a popular department. "We have a gradual increase in the number of appointments, before the festival should be increased to the needs of patients to each expert 10 people a day, still in short supply, a very early appointment." The relevant person in charge of the Department said. Qianfo Hill hospital patient service center staff also said: "Tuesday, Wednesday, the appointment of more people, because on Tuesday there are two gynecologists sitting on Tuesday, on Wednesday, the Department of orthopedics expert consultation, fame, many patients." However, the number of appointments in other departments of the two hospitals is endless. In the provincial hospital of Qianfo Hill, some departments even have a case of an appointment, "anytime, anytime, anytime, can see the doctor at any time, no appointment at all." The staff of the hospital's patient service center said.
for patients to arrange for the appointment of hot experts, the provincial hospital outpatient head does not agree. "In our eyes, experts are experts, after strict evaluation of the hospital, the level certainly is no problem, there is no hot experts, the classification of general experts. It is suggested that patients should not be too critical about doctors. Many experts who have fewer appointments also have good medical skills. The person in charge said.
3
and the patient did not understand the appointment of the service
and one reason. Although the appointment registration has been implemented for nearly a year, each hospital has also set up a marked map of the appointment process in the outpatient department, but there are still a lot of patients who do not understand the service. 8, reporters in Ji'nan central hospital outpatient building randomly asked the waiting patients found that many patients do not know that there is an appointment registration service. "I came from abroad, I don't know how to make an appointment." A middle-aged woman from Tai'an said. A relevant person in charge of the hospital also admitted that although they had invested heavily in the appointment registration, it might not be enough publicity. Many people still don't understand this service.
[the patient recommends that]
can make an appointment on the Internet to make a payment function
the current reservation procedure of each hospital. The patient logon and appointment system, select the Department and expert to make an appointment, fill in personal information, describe the condition, and leave a personal contact way, waiting for the telephone notification of the hospital. However, such an appointment does not have the function of payment, so it is not a real "registration". Therefore, even if the patient has made a successful appointment, he will still have to pay the registration fee when he visits the hospital at the appointed time. If there are too many people waiting for registration, there is no need to queue up. "If the appointment is opened, the payment function will be directly avoided." A young patient suggests.
no provincial hospital has opened such a function at present. "This is a big project, need to cooperate with a lot of units such as bank, website, and so on, more need the cooperation of several departments inside the hospital, not easily can do." The head of the outpatient department of a hospital said. However, there have been hospitals in some sections of the pilot "smart card", that is, all the process of seeing a doctor automatically credit card, do not need another line. If this measure can be promoted, the payment function of online booking will be realized to a certain extent.
[other mountain stones]
how to register
in the country is a new thing in the domestic reservation registration, in many countries in Europe and America has been the practice of many years. In these countries, in addition to emergency treatment, patients generally require appointment registration, and few people go directly to the hospital for a doctor. Without an appointment, the hospital is not generally accepted.
in these countries, if the patient is ill, he will call the clinic or hospital to make an appointment with the family doctor. If the doctor thinks it is necessary, the patient will be recommended to a specialist medical center or a specialist hospital for diagnosis and treatment. After obtaining the consent of the patient, the family doctor will contact the specialist for the patient and issue a referral form. Under normal circumstances, patients are not allowed to go directly to a specialist medical center or specialist hospital. After obtaining the referral list of the family doctor, the patient can call the medical center or specialist hospital to make an appointment.
[nouns interpretation]
registration reservation
2009, the State Ministry of Health issued the opinion on the appointment of appointment service in public hospitals. It is determined that all three level hospitals should carry out the appointment service from October of that year, and the two level hospitals should gradually open the service.
the Ministry of health believes that network registration is an important reform measure for the public hospitals to carry out medical services centered on the patient, which is of great significance to the convenience of the masses and the improvement of the level of medical services. Taking the lead in implementing the appointment service in public hospitals is beneficial to the patients to carry out medical consultation, to arrange the medical plan in advance, to reduce the waiting time, to improve the hospital management level, to improve the work efficiency and medical quality, and to reduce the risk of medical safety.