Consumers "stay" after the Mid Autumn Festival catering and express complaints hotspots
Mid Autumn Festival, the 12315 complaint and command center in Ji'nan accepted a total of 662 consumer consultation, complaints and reports, of which 634 of the consumer consultation hotline, accounting for 93.81% of the total admissibility. Catering and express has become a hot consumer complaint for Mid Autumn Festival holidays this year.
because the Mid Autumn Festival and the National Day holiday are relatively centralized this year, many consumers choose the "stay behind" way to cross the Mid Autumn Festival, prompting the rise of Party and network transactions, and the resulting consumer consultation and complaints also show a clear upward trend. The consultations and complaints are mainly concentrated in 4 categories, such as household electronic appliances, daily use, food and beverage, and residents' services, which are highlighted in the catering and express service industries. At the same time, the maintenance and installation services of household appliances are also concentrated.
according to the staff of the 12315 complaint and command center of Ji'nan, the problems reflected in the food and beverage consumption are mainly concentrated on the food hygiene, the quality, the price, the service attitude and the non invoice. Express service is mainly the merchant refuses to check the goods after the customer first checks the goods, the promise is not delivered in time, the transportation is lost, the damage to the goods is difficult, and the service attitude of the dispatched staff is bad. (correspondent Wang Bing Yang Yingjun)