Re: Ji'nan property service standards issued by the end of 15 categories of standards
standard writing to find common
Ji'nan property service group standard is the first group standard in Shandong Province, in the same industry in the forefront of the country. In April 28th, when the Secretary General of the Standardization Committee of the China Property Management Association and deputy general manager of Shenzhen China Airlines property management, Gao Wen Tian, to investigate the construction of group standards, it was said that the standardization of the property management must be fixed and the "what, what, and how to manage" should be made clear. From the ground floor gas, but at the same time, more consideration should be given to the common standards for facilitating popularization.
, therefore, the compilation of the Ji'nan standard is to do subtraction instead of addition. "Write the basic and common service needs of the same professional and different property types, and do not consider the individual service needs of different property types." Zhang Ping said.
these 15 standards are divided into different types of work, such as occupancy management, decoration management, customer service, housing and facilities management. In particular, the contents of the standard include basic services, legal obligations stipulated by laws and regulations (such as decoration, fire safety, order maintenance, safety prevention, etc., dissuasion stop, assistance, reporting obligations) and the requirements for property service enterprises to be handled by the municipal property authorities (such as industry, for example. The main meeting system is held in two months, and the three open system is quoted by the symbol or the association to compile laws and regulations.
in the whole process, we should focus on the operation process specification of the work contents of the project department, such as job responsibility, workflow, quality standard, control standard, result verification form. Through the carding of responsibilities, process reengineering, clear quality requirements and setting management and control measures, the money of the enterprise must be spent, the province's money must be saved, the service quality is promoted and the cost of property service is saved.
test in 2018, the evaluation of
will be upgraded to video version
2018. It is the "year of standardization of property management" in Shandong province. The group standards of Ji'nan will be published as scheduled. By strengthening the publicity and training of group standards, the standards will be promoted in the enterprise. The Property Association encourages Member units to implement or formulate enterprise standards that are higher than group standards. At the same time, we should draw up standardized evaluation standards for demonstration projects and conduct evaluation. The result of the service must also be included in the standard evaluation standard of the standard demonstration project. "
" we should make clear the position of the group standards. The readers should be located in the project department and the operating staff, except for the bidding service specification and the project manager's guidelines. " Zhang Ping introduced it. Because most of these groups are of low cultural level, the group standard required to be written is easy to understand and must be understood.
therefore, this group standard should pay attention to the practicality or effectiveness, and the group standard should let the operating staff or supervisors see and use them smoothly. "In order to step by step, we first 1 editions, mainly in the text, table description, in the future can be upgraded to 2 edition, graphic and text table, and in the future can be upgraded to 3, upgraded to video data." Zhang Ping said. In this way, it will be more conducive to the use of front-line employees. "Through the establishment of group standards, it can further promote enterprises to operate in accordance with the law, standardize the operation, guide the healthy development of the industry and create a harmonious and warm living environment for the owners." Zhao Ming said.