Ji'nan 12345 hotline has become a new window for the image of Spring City
Shandong commercial newspaper reporter Li Yu
3 month, on the morning of 27, by the central coalition, with the premier of Ethiopia special envoy Berhane Christos as a group A group of 14 people from a long study group of scholars in developing countries, accompanied by the relevant comrades of the provincial and municipal foreign offices in the central coalition, the provincial Party committee, the provincial and municipal offices, visited the 12345 public service hotline in Ji'nan. After visiting the hotline reception hall, listening to the introduction of the hotline work, after a friendly communication interrogate, the team members expressed a full understanding of the 12345 hotline in a short period of time, and believed that the hotline standardization work was advanced internationally in answering the telephone, responding to complaints, asking questions and solving problems. Through such a hotline platform, it plays an important role in improving work efficiency and changing work style, and gives a high evaluation of the 12345 hotline work in Ji'nan. Since the opening of the 12345 hotline in Ji'nan, as the leading public service hotline in China, it has played an important role in promoting the two-way communication between the Party committee government and the public, and has played an important role in the channel of the people's service. It is a typical case of the innovation of social management and the strengthening of the construction of the governance capacity. The 12345 hotline system in Ji'nan is sound, perfect, scientific, efficient, comprehensive and advanced in concept. It has a good demonstration role in the world and further expands the influence of the hotline at home and abroad.
at the end of 2016, the National Standard Committee issued the "government hotline service standard" drafted by the Ji'nan 12345 hotline. The hotline has aroused widespread concern at home and abroad, and the social influence is further expanded, and it has become a new window for the city image of our city. The famous British media, The Economist, commented on the issue of "Chinese officials use hotlines to take the public's pulse" (Chinese government officials grasp the voice of the people through the hotline), and the government hotline has realized the new measures from "many very confused" to "single hotline". South City 12345 hotline as a key case, once again affirmed the role of the hotline.
February 6th, reference news, NetEase and other domestic media follow-up translation forwarding. In February 23rd, China Central Broadcasting Station "live China" on the theme of the Ji'nan 12345 hotline standardization, broadcast thematic news "Ji'nan 12345 mayor hotline to build a bridge of communication between the public and the government, the hotline standard to become the national standard", which is the sixth time the hot line to the central media. Since the opening of
since September 26, 2008, the 12345 citizen service hotline has insisted on the citizens as the center, the problem oriented, the standard promoting service, the innovation and development, the advanced platform, the perfect system and the efficient mechanism, to solve the problems for the citizens of the city and give full play to the "people's livelihood" and the development and help of the people's livelihood. The role of the push device, the image spokesperson, the wind monitoring instrument, the decision information source, has created a Ji'nan characteristic and the national leading public service hotline, which has become an important platform for the Party committee and the government to contact the masses and an important channel for the people to serve the people. A number of honors, such as the National worker pioneer number, the National Women's civilization post, the Shandong youth civilization number, the Shandong province rich people Xinglu labor award, have become the only national demonstration unit of the national service standardization of the government innovation social management, which has been recognized by the public and all walks of life. The leaders of the central, provincial and municipal governments at all levels visited and highly evaluated the 30 batches of the state ministries and commissions (bureau) of the State Council, the central group, the Central Propaganda Department and the state petition Bureau, and 335 people to the hotline survey, and 200 domestic cities, such as Beijing, Shanghai, Nanjing, Guangzhou and Changsha, and the United States, Britain, Australia, and Korea. 42 foreign research teams, including China, Indonesia and Ethiopia, have 1238 batches and 15379 visitors. The 12345 hotline in Ji'nan has been further expanded at home and abroad. It has become a bright city card in Ji'nan of spring city. It has fully demonstrated the work concept of the Party committee government for the people and promoted the image of Ji'nan's export-oriented city.