Shun Net - Ji'nan daily author: Su Xiao Meng / >
business hall of municipal government service center (data picture)
public service reservation through the self-service terminal in the hall
the Ji'nan Municipal People's government builds the data by strengthening the intelligent government and the service type government, so that the data will run more and more. Let the masses run less and win public praise.
Ji'nan municipal government service center is an important platform and carrier to deepen the public administration and strengthen the service of government affairs in our city. At present, 184 foreign service windows are opened.
how much energy can a small business window handle? The exact number of 520 thousand items of service and 99.7% satisfaction rate a year can be expressed by data.
SUN service from where to talk about? 43 departments of the city, the municipal government service center weekend free service, the online and offline effective unification after the full network, the first research and approval of the national sub provincial city of administrative examination and approval large data analysis service platform on-line operation, and other practical examples to speak.
take the public demand as the starting point and take the satisfaction of the masses as the foothold. The Internet of Ji'nan's government service has been on the road, and serving the people is not confined to the mouth.
more convenient for the people to run the road service more out of mind
from centralized to intensive management and then to today's integrated services, as the first window to face the demands of the people, the progress of the government service center is stepped out by the people step by step.
a day ago, the reporter arrived at the municipal government service center of No. 9 Station Street in the Central District of the city. As soon as the business area of 3300 square meters on the 3 floor, it was covered by the wireless WIFI service, looking at the spacious and bright hall, and the mood became brighter.
service, let the masses say it. Window staff, general provident fund extraction business can be handled here, the public needs to do is to make an appointment online. Nowadays, after making an appointment, work has also become the norm of city government service center. In advance, the time of appointment is saved, and the queuing time is greatly saved. There are only three things that citizens need to do in the government hall: take the appointment number, wait for the call, enjoy the service.
efficiency, let the data be calculated. In order to relieve the pressure on working day and facilitate the service of the public, the municipal government service center has tried all weather and no gap services in the last year. The 43 departments (units) window of the city will be required to try the foreign service on the weekend except for the legal holiday. Recently, the municipal government service center has investigated and demonstrated, and has compiled nearly 36 hundred permanent enterprises in the entry hall department. Data show that as of the end of last year, the provident fund examination and approval service window for the rest of the day handled 10689 business, providing more than 3900 times of advisory services for the masses. The real estate registration window handled 20352 (including records) for the rest of the day, providing more than 21300 consulting services for the masses, and achieved good reputation on the two-day weekend service.
since this year, the municipal government service center has focused on building four centers and building the overall goal of the modern spring city and the 453 work system. It takes warm, standardized, concise, reconstituted and shared tasks to serve the task of government service. On the basis of quality and efficiency, we will further create a service platform for sunshine government affairs.
more efficient and more efficient online speed increase and increase efficiency
to further increase efficiency, combined with the Internet, the municipal government service center also opened Ji'nan government service portal website, self-service terminal, WeChat, APP, convenient for the citizens to inquire the business process at any time, and form a convenient and efficient service system of five bits. .
last March, the administrative examination and approval service platform of the municipal government service center was run, and it was formally launched in July. The platform implemented a service operation mode of accepting, pushing and sending related, synchronous auditing, time limit running, whole course retention, comprehensive evaluation and unified certification. In 2016, the Ji'nan municipal government service center optimized the processing process, reduced the relevant approval materials 308 copies, reduced the approval link 51%, the average compression time limit 33%, the overall efficiency of the overall efficiency increased by 35%.
this year, the integration of online and offline government service centers is deepening again, and the whole network is launched. Take the Environmental Protection Bureau as an example, except for the environmental impact assessment review of the construction project and the approval of the completion and acceptance of the construction project environmental protection facilities, other approval items can be done online. This year, one of the enterprises in Pingyin became the first to eat crabs. The parties submitted the materials to the municipal administrative examination and approval service platform, which realized the online approval and on-line handling. The whole course needed to run errands was the last to take the radiation safety license. We also considered the direct express past, even this trip to the province. The staff of the Internet administrative examination and approval department said.
Netcom enables people to work easier and improve service levels. Next, the municipal government service center will continue to deepen and refine the specific practice of the State Council Information Huimin in our city, relying on the municipal government service platform, in order to carry out the comprehensive acceptance as the breakthrough point and the breakthrough point, and the administrative examination and approval service mode of the combination of innovation integration, the combination of management, the separation of audit management, and the optimization of the combination. Through the implementation of the first application, a window acceptance, a network integrated service, innovative operation mode, the full process online examination and approval, the whole process real-time monitoring, full resource sharing, all weather public service.
more innovative big data analysis services more precise
service should be intimate, more accurate.
based on the operation of the municipal administrative examination and approval service platform and relying on the Internet technology. In December last year, Ji'nan took the lead in issuing a large data analysis system for the municipal administrative examination and approval service platform among the 15 sub provincial cities in the country. In addition to the real-time monitoring of the data, the system analyzes the data in three aspects: the public demand, the standard operation management and the development of the service economy.
last year, the investment intensity of the city was very large. It was obvious from the data of the registration of industry and commerce, and the registration of above scale and small and medium enterprises accounted for more than 94%. The staff pointed to the charts automatically generated on the large screen.
is not only the investment to attract investment, development and property market changes, such as the development of the property market under the coverage of these eyes.Amp; mdash.amp; mdash through data on the city's development status of the statistics and pre judgment, this is the value of the large data analysis system.
one year to lay the foundation, two years to step up, three years to create brand. In 2017, it was the service promotion year of the municipal government service center. In the view of An Jiwen, deputy director of the municipal government service center, it was the new side of government service work to push the reform of administrative examination and approval, reverse the process optimization and reengineering, and push forward the innovation of the examination and approval service mode.
let the data run more, let the masses run less, take the service of the Internet as the command, the innovation model, the optimization means, the municipal government service center is out of a new way to improve the quality of the government service work.