Ji'nan 12345 hotline report on the central media
Shandong commercial newspaper reporter Li Yu
2 month at 20:30, the central broadcasting station Chinese voice "live China" program with the Ji'nan hotline standardization as the theme of the theme The broadcast of the thematic news "Ji'nan 12345 mayor hotline set up a bridge of communication between the public and the government, the standard of the hotline as the national standard", the length of 2 minutes, this is the sixth time the hot line to the central media.
reported that a hotline not only helps people work, but also sets up a bridge between the government and the people. At the end of 2016, the government hotline service specification was drafted by the 12345 hotline of Ji'nan and drafted for 3 years. This indicates that the Ji'nan 12345 hotline has become the "running blueprint" of the national government hotline. The promulgation and implementation of this standard has filled the blank of the national standard of the Chinese government hotline, and also a guiding document for the national government's hotline service, which is still the first in the world. The 12345 hotline in Ji'nan has improved its direct service rate from the initial 50% to more than 75% now. The hotline has been opened for 9 years, with a total of 16 million 830 thousand services for the people, and more than 900 external calls and return calls. The daily acceptance of the hotline has increased from more than 1000 to nearly 10000 pieces, with an annual growth rate of 21%.
since its opening in September 26, 2008, the 12345 public service hotline has insisted on taking the citizens as the center. It has created a Ji'nan characteristic and the national leading public service hotline for the government. It has become an important platform for the Party committee and the government to contact the masses and an important channel for the people to serve the people. A number of honors, such as the National worker pioneer number, the National Women's civilization post, the Shandong youth civilization number, the Shandong province rich people Xinglu labor award, have become the only national demonstration unit of the national service standardization of the government innovation social management, which has been recognized by the public and all walks of life. The leaders of the central, provincial and municipal governments at all levels visited and highly evaluated the 30 batches of the State Department, the central group, the Central Propaganda Department and the state complaint Bureau, 335 people to the hotline survey, and 193 domestic cities, such as Beijing, Shanghai, Nanjing and Changsha, and the United States, Britain, Australia, South Korea and India. 36 foreign research teams, including 1230 groups, came to visit 15305 people.