source: Qilu Evening News, Qilu one point reporter Chen Xiaoli Intern Wang Qian
1 morning, in the provincial hospital of Qianfo Hill hospital In the hall, patients are registered by self-help devices under the guidance of staff. (Qilu Evening Newspaper and Qilu one point reporter Chen Xiaoli)
since 1, the provincial hospital of Qianfo Hill cancels the manual toll window registration, the full implementation of self-service equipment registration, again shortening the time for registration. Before, the Eastern Hospital of provincial hospital and the Qianfo Hill Hospital of provincial hospital were successively settled, and the medical insurance card for the provincial hospital no longer needed a separate examination and payment process, which saved the patient's 30-50 minutes of queuing audit and the time of payment.
1 a.m. at 9 o'clock in the morning of the outpatient service hall of the provincial hospital of Qianfo Hill. At the same time, many hospital staff are guiding and helping patients to use self-service equipment registration.
Liang Jinlong, the staff of the Institute, told reporters that since November 1st, the hospital has cancelled the registration of the manual toll window, except the gate code, the free number, the emergency number, the health care registration, and the outpatient service self-service equipment registration and the medical card storage value outpatient service self-service equipment.
"in order to hang up early, the patient had to arrive at the hospital early in the morning to line up in the window until the artificial window began to work. Sometimes the queuing teams have to turn several curves, more than 100 meters long. Liang Jinlong said that the queuing of the registered public and the people who paid the fee also extended the waiting time.
in order to solve this phenomenon, the Qianfo Hill hospital outpatient building has been equipped with 56 self-help equipment from the zero layer to the five floor, including the first floor consultation hall and the entrance of various departments, which can be registered in less than one minute according to the hint. Considering that most elderly or remote area patients do not use self-service equipment, there are staff guiding and operating instruments on each floor.
besides, the self-service equipment also has the functions of appointment registration, reservation cancellation, name expert number, self-service card, unlicensed card, children's card, medical insurance card signing, information recording and so on. It also can be paid in cash, recharge of UnionPay card, self-help deduction, balance inquiry and so on, which greatly shortens the patient's waiting in line. Time. "
" although the total cancellation of manual payment window registration, but it is still in the transition period, at present two windows reserved for special registration business. " Liang Jinlong said that the 1 and 2 windows of the original 1 floor charge office have been changed to special business window, which specializes in treating medical card demagnetization, city medical insurance gate registration, free hemodialysis number registration, special condition adding number, printing invoice, medical card refund balance, outpatient charge printing and so on. The other windows are all charge windows.
"for example, it is possible to go to window 1 and No. 2, for example, because the ID card number and cell phone number can not be recharged, the card demagnetization card or magnetization, the patient has a reservation, but there is no surplus source on the self-help machine." Liang Jinlong said, "and for ordinary registration, even if the patient queued to the window is just to charge the registration fee to the medical card, still to the 1, 2 window or self-help machine registration."
in addition, emergency patients can still register and pay at the zero level emergency charge office. Health care patients who have health cards to visit outpatient buildings are registered on artificial windows 1 and 2.
in addition to the provincial Qianfo Hill hospital, many hospitals in Ji'nan including provincial hospital, Qilu Hospital of Shandong University, Shandong University children's Hospital, Shandong University second hospital and other hospitals have begun to launch self-service registration services.