Spring Road West NOKIA business hall to buy NOKIA N81 mobile phone nine repair did not "more" returned difficult
source: Ji'nan times
"this mobile phone has been repaired 9 times for more than 8 months, and it can be refundable, but NOKIA's after sales and sales parties have been free from each other and have not been able to cash them." This morning, the public, Miss Zheng, reflected the news 110.
Ms. Zheng told reporters that in December 1st last year, she bought a NOKIA N81 phone from the first NOKIA business hall in the west of the city of Quancheng. Because of the damage to the headphones, the malfunction of the keyboard, and the bad contact of the charging socket, 9 times have been repaired over the past 8 months, of which two software has been changed. In August 15th, she felt that the NOKIA mobile phone was too poor and needed no further maintenance. She came to the five Longtan NOKIA Mobile Service Center for the same type of mobile phone, but the staff told her that the cell phone number had exceeded the warranty and could not be replaced. As a person.
around 11 a.m. this morning, the reporter came to the Ji'nan Office of Shandong three communications equipment Co., Ltd., which is responsible for NOKIA mobile phone sales. MS Zheng is consulting with NOKIA sales. Ms. Zheng said that the seller had promised to solve her problem today, but she could not cash in it, and her attitude was still very arbitrary. Reporters saw Ms. Zheng's mobile phone charging socket wear and button failure, the date of purchase on her invoice is December 1, 2009, and there are two overhaul proofs.
NOKIA mobile phone sales party director Jia said that the problem of replacing the mobile phone should be solved by the NOKIA customer service department, not the dealer. In general, there is a certificate of maintenance two times in the maintenance period. As for checking out the serial number of mobile phones, they are not sure. "We have contacted the relevant person in charge of the NOKIA customer service department. Special handling, the mobile phone can first be checked by the NOKIA customer service center in Ji'nan and reprocessed after the inspection." Ms. Jia said.
at 6 this afternoon, Ms. Zheng called a reporter and said that the NOKIA customer service center had done a test and issued a maintenance list. "There is a failure and the condition of the change." Subsequently, she contacted the seller, and the reply received was two days later.