Ji'nan 12345 "government service hotline specification" rose to national standard
according to the Shandong news broadcast, four days ago, the "government hotline service specification" led by the Ji'nan 12345 hotline was examined by the national standard review conference in Beijing, then why a local standard could rise to the national standard Quasi?
"Hello, citizen service hotline. I am number 112 attendant. What can I do for you?" From the moment the phone calls, a set of processes automatically starts, 1090 service standards cover the hot line, transfer management, supervision, return visit and service quality control and so on. In the admissible hall, every admissible table has a mirror, which is not because the girl loves beauty, but the service standard detector, and the smile should be heard by the public.
eight, from dozens of phones in the first day to nearly 10000 calls today, service content and standards are also innovating. Big data show that the proportion of the public fund policy for half a year is more than 10%, because of the strong policy, 12345 development of custom service function, the related policies are sent to the public mobile phone.
12345 also opened the three party answering function, which could not be answered directly. The receiving clerk would directly transfer the relevant departments.
12345 public service hotline front desk leader Li Mengjun told reporters, "on the one hand we listen, on the other hand, residents can communicate directly in the telephone and functional units." The standardization of
has shortened the time limit for the government to appeal to the public from 10-15 days to 5 working days, and the handling rate has increased from 80% to 97%. Ji'nan's administrative efficiency complaints dropped by 0.5 percentage points, and the happiness index of citizens continued to increase.
Guo Dalei, director of the Standardization Office of the Shandong Provincial Quality Supervision Bureau, explained, "more importantly, the standardization of such a model can make our good experiences, good methods replicate, and continue to spread." (Gao Changjie Chen Yang)