Shun Net - Ji'nan daily
12345 Hotline Hall April 29, 2016, the city's open economic development conference was held to promote the open economy to a new level. In May 16th, with the consent of the Party Central Committee and the State Council, Ji'nan was listed as one of the pilot areas to build an open economy new system. It became the only city in Shandong, and the opening of the city was a new opportunity for the city to be built.
in recent years, 12345 public service hotlines have been used to serve the people. Through the formulation of industry standards and high popularity, people know Ji'nan through the 12345 hotline and understand the innovation of the Party committee's ruling concept and the complex and open complex of the people.
work experience has been compiled into 1090 national standards nationwide. The central, provincial, provincial and foreign 587 and 7602 visiting groups come to.Amp; hellip.amp; hellip, as one of the people who once called the hotline, has the simplest understanding of the common people, opening up is a lot of communication to the outside world, and the whole country is in constant flow. To visit and study in Ji'nan 12345, our experience and standards are constantly being exported. This is the most typical opening.
an unexpected inspection of
May 30, 2016, 12345 hotline platform received a special telephone, the other said that Gaoping City, Shanxi Province, 12345 hotline staff, now in Ji'nan 12345 hotline office location, hope to come to study.
all are guests. The 12345 hotline quickly arranges the staff to contact each other. A staff member recalls that the other side of a line of 3 people, very modest to express themselves from small cities, because of the worry that the daily work of Ji'nan 12345 hotline is more busy, and did not advance before communication, so direct letter to the hotline to learn.
staff members unreservedly introduced the experience of the 12345 Ji'nan model to the other side. The inspectors give a high degree of appreciation to the hotline work in our city. It is believed that the 12345 hotline of Ji'nan has made full use of the advanced and unimpeded platform advantages to solve many practical difficulties for the people, especially the successful practice of standardization work.
they remember not only the 12345 hotline, but also the beautiful city.Amp; mdash.amp; mdash spring city Ji'nan. In the view of the 12345 hotline staff, this is just a common example of many visiting groups, with a maximum of 6 calls a day. Data show that since the opening of the hotline, a total of 587 batches and 7602 people have been received from the central, local and overseas missions.
the central ministries and commissions such as the reception Central Committee, the State Council Research Office, the central government and Law Commission, the State Development and Reform Commission, the state quality and Technical Supervision Bureau, the state petition Bureau and the state standards committee and other central ministries and commissions, 30 and 335 people. In March 13, 2010, deputy secretary of the Central Commission for Discipline Inspection, accompanied by provincial and municipal leaders, visited the 12345 hotline in our city. After listening to the hall to accept the hotline and hearing the work reported since the hot line opened, we fully affirmed the work of the hotline in our city. It thinks that the 12345 hotline has solved the difficulties for the masses, solved the problems for the people, opened up the channels of public opinion and public opinion, closely linked the party and the government to the people, and demanded that We must do well the hotline work and do more practical things for the people. In April 24, 2010, Cai Changshui, vice president of the National Party Construction Research Association, Cai Changshui, the vice president of the Party Construction Research Association of the Central Party School of the Party School of the Central Party school, and other experts and scholars, 12 people, went to the 12345 hotline to inspect, and the field was tested, and the high evaluation was given.
up to now, in the 34 provincial administrative regions, in addition to Qinghai, Guizhou and Macao, all the expedition groups have taken the initiative to visit 77 groups, involving 85 and 1040 provincial departments. Among them, Beijing, Dezhou, Linyi hotline tour group many times, Beijing hotline investigation group 7 batches, Dezhou hotline investigation group 16 batches, Linyi hotline inspection group 14 batches.
in addition, the 12345 hotline also received 36 foreign friends from 36 countries. In October 27, 2015, a friendly delegation from the city of West, Sweden, who had a friendly visit to the city, was led by the vice mayor Ulla Persson of the city. A line of 10 people visited our city's 12345 public service hotline. Ms. Ulla Persson said that the Ji'nan municipal government has made the 12345 hotline a service platform for the people very well, allowing the people to have more opportunities to communicate with the party and the government, effectively increasing the people's understanding of the government's work and understanding that the Ji'nan 12345 hotline has become a well-known brand of government service and the government contact group. The important link of the public, the Ji'nan 12345 hotline standard system is meticulous and perfect. It has a good demonstration role in the world. It provides a standard case for the government of ISO member state in the administrative service field. It is very worthy of the study of the Westenra government.
in July 26, 2013, 4 people from Dr. Scott Steedman, President of the British Standard Association (BSI), came to Ji'nan to visit Shandong standardization work. The investigators believe that the standardized demonstration project of the 12345 citizen service hotline is a successful case of Shandong standardization work in the field of social service and has an international demonstration role. From the hotline to the record of the work list, and to the information feedback and processing, the process of receiving the return visit system is completed. The standardized framework of the system is very meticulous, showing a perfect standard system for the 12345 public service hotline in Ji'nan. Dr. Scott Steedman believes that the area and the scale of the 12345 public service hotline are in the international front, and the standardization theory is of great significance and a good international demonstration. It is an example of Britain. He will bring this standardized model and idea back to the UK.
in May 27, 2013, the 15 country party media joint investigation group visited the 12345 hotline. After understanding the mechanism and service process of the hotline, the foreign guests fully affirmed the hot line work of our city and the attitude of the Chinese government wholeheartedly to serve the people.
a thank letter from ISO
people from so many countries have come to learn from Ji'nan, and the openness and popularity of Ji'nan must be a direct impetus. The number 6632 operator, who has participated in foreign candidates for many times, said that. The 12345 hotline Ji'nan mode's international popularity has benefited from the standardization of hotline.
in June 2013, the international standard organization for Standardization (ISO) standard social benefit assessment project took the Ji'nan 12345 hotline as a typical case and wrote the results to the annual report of the thirty-sixth International Organization for Standardization (International Standardization) general assembly. In June 2014, the international organization for Standardization (ISO) sent a thank-you letter thanking the Ji'nan 12345 hotline for its contribution to the ISO standard social benefit assessment project.
is highly recognized by ISO, which is inextricably linked to the efforts of the 12345 hotline in standardization over the past few years.
in 2010, Ji'nan 12345 hotline introduced standardization concept and began to serve standardization construction. In October, the 12345 hotline was officially approved by the National Standard Committee as a pilot unit for the whole society to participate in the standardization of social management service industry. 12345 hotline set up a service standardization office, set up a five level management system for the hotline standardization, set up a standardized system with service provision standards as the core, service general basic standards and service support standards, and write 1090 work standards. In October 2012, the 12345 national service standardization pilot project of the Ji'nan municipal government was accepted by the National Standard Committee and completed the pilot task one year ahead of time. In December 2013, the National Standard Committee formally approved the drafting of the "national hotline service specification" by the 12345 hotline of Ji'nan. In August 2014, the Provincial Quality Supervision Bureau issued a circular for the whole province to popularize the experience of standardization of hotline services in the whole province. In December of the same year, the State Standard Committee announced that Ji'nan 12345 hotline was identified as national 2014.amp; one of the mdash2015 service standardization demonstration projects, relying on the 12345 hotline to build service standardization quality display base, practice verification base, innovation research base and propaganda and training base.
in the survey group, they are in Ji'nan, Shandong, and China to study, 12345 hotline related people said that Shandong is the state of etiquette, Ji'nan is an open and inclusive city, the guests want to know all the work they want to understand all the situation they have no retention, a lot of information is also packed away, this It is an opportunity to introduce Ji'nan to the outside world.
a call for help from Iran
a large influx of foreign calls every day, while receiving a large number of local reference groups, becoming another embodiment of the opening and containment of the 12345 hotline. Since the opening of
, the 12345 hotline in Ji'nan has received 612 thousand calls from foreign numbers, including a large number of foreign friends. Ms. delbar of Iran, calling for the 12345 hotline in Ji'nan, started a heavy Truck Company in Iran and now wants to buy heavy trucks at China Heavy Duty (Ji'nan) company. 12345 the hot line foreign language seats immediately recorded the purchase requests of foreign friends in detail, and promptly contacted the heavy truck group. After the return visit, the lady has successfully purchased the required vehicle.
in June 2, 2014, at Frankfurt Main Airport in Germany, Ji'nan citizen Mrs. ho accidentally lost his passport and carry on luggage. After calling the overseas telephone to help the 12345 hotline of his hometown, the hotline immediately joined the Municipal Public Security Bureau, and actively coordinated the Municipal Public Security Bureau, the provincial public security department and other relevant departments, and contacted the Embassy in Germany by foreign offices. On the same day, a temporary passport was coordinated for him. After returning home safely, Ms ho thanked the hotline and the Public Security Bureau for giving him a golden flag.
in September 25, 2015, Mr. Ram Quist, the Swedish man, called the hotline, saying he needed a Chinese version of his passport, but he was in trouble because of poor language. In accordance with the hot line process, admissible 6807 joined the administrative department of the city's entry and exit management. After understanding the relevant policies and processes, it helped to contact the Swedish Embassy. The problem was quickly solved.
Ms. delbar's thanks and praise to Ji'nan during a telephone interview, she said that she was doing business with people from all over the world. Through this, Ji'nan left a good impression on her. Chinese people are very efficient, enthusiastic and open, and the government is efficient and responsible in this way. The people serve the people.
an open city standard
as a national government service brand and national standard maker, Ji'nan 12345 hotline has become a bright city card.
a few days ago, China's livable city research report showed that Ji'nan was ranked fourth in China's urban residents' happiness, and the evaluation of public service facilities in Ji'nan was also among the best. Many experts believe that the 12345 hotline is an important factor to enhance this ranking.
public service is divided into two types of tangible and intangible. Wang Zhongwu, a professor of sociology at the Shandong University, says that tangible public services refer to public products such as square, green space, school and other public goods. The invisible public service refers to various services such as medical, education, pension and other services provided by the government for the members of the society, including the difficulties of the public, the government department The door can help to solve it. Ji'nan has done well in these two areas, and the 12345 hotline dedicated to providing government services is among the best in the country.
as early as in August 15, 2013, Wu Qinghai, deputy director of the State Administration of quality inspection (QSIQ), investigated the standardization of the Ji'nan 12345 hotline. I was ensue. The 12345 hotline seems to be a simple platform. The basic rules of government work are all inclusive, no matter how many departments, they can not be separated from these standardized processes. Ji'nan is now the capital city and a spring city. However, the provincial capital city is not your brand. It is the history of the spring that the State Council established. Only the Ji'nan 12345 hotline is the real brand of Ji'nan. We should be proud of this brand and publicize the brand.
on the standards of open cities, Chen Hua, director of the Contemporary Financial Research Institute of Shandong University of Finance and economics, told the media that, in addition to whether there are monopolies, enterprises come to the threshold of local business, and whether the consumption of tourists in the field is smooth or not, the service of government departments In place, it is also the standard of judgment.