Panasonic refrigerator recall special line difficult to get through the public questioned its sincerity
source: Ji'nan times
, Panasonic issued a notice of the recall of the refrigerator and published two recall lines. But many Panasonic refrigerator users in Ji'nan have found that for two days, the recall line has not been able to get through. This makes many consumers feel dissatisfied.
Panasonic (China) Co., Ltd., issued a recall bulletin on the official website on its official website, saying that the product may have been recalled from March 2007 to March 2009, with more than 360 thousand products since August 4th, since the product may have security risks. Panasonic provides free door-to-door testing and replacement parts services, users can call 800-803-6118 and 400-656-0095 two special lines, contact related matters, and can also be linked through the website and e-mail.
reporter learned today that because of the large number of recalls, it was difficult for many users to call two recall lines to contact Panasonic at the first time and complete the testing and replacement of parts.
Ms. Qian said, after seeing the news of the recalling of the Panasonic refrigerator, she immediately looked at the model of the refrigerator in her home, and confirmed that after the recall, she called the two recall lines, "but they couldn't get through for several days. Ms. Qian also contacted Panasonic's customer enquiry service center. The other side said she was not responsible for the related businesses. She had to call the recall line.
today, reporters in Baidu's Panasonic refrigerator bar show that many consumers reflect that the recall line is hard to get through. A friend posted a post, said the recall news immediately after the call to the special line, but "no matter when to play, are busy", through the electronic mail contact, there is no reply.
this afternoon, the reporter called two recall lines several times, but they didn't get through. The reporter called Panasonic Ji'nan maintenance point to ask the relevant information. A staff member told reporters that the repair point was only responsible for the maintenance of products, and the recall of the matter or to call the dedicated line. She said that every day, a notice of maintenance was received, indicating that there was a phone call, but no statistics had been made on the number of refrigerators that had been repaired.
subsequently, the reporter contacted Panasonic (China) Limited. Matsushita affirmed the fact that the recall line is relatively busy now. The staff said that the two recall of the work time is 8:30 in the morning to 8:30, is preparing to extend the service time as early as possible, increase telephone capacity and other ways to alleviate the problem of telephone difficulty. Reporters learned from Matsushita, the refrigerator recall has no deadline, users can postpone a period of time to contact maintenance.