400, the telephone is posing as a regular after-sale. Many people in Ji'nan are air-conditioned.
hot and hot in summer, and the use of air conditioning is the main way for many citizens to cool down the summer heat. With the increase of air conditioning utilization, air conditioning failures often occur. Recently, many people to the party newspaper hotline to reflect that they have encountered a lot of trouble in the maintenance of air conditioning, some have been slaughtered a high amount of maintenance fees, some money spent the air conditioning but not repaired... Reporter survey found that many of the public because of maintenance did not choose formal after-sales service, and by the bad business.
case 1: seeking cheap to find "net repair", leaving the telephone number is
second days, the reason for the maintenance workers to tell the inRefrigeration is the lack of fluorine in the air conditioning. After Mr. Li agreed, the maintenance personnel charged the air conditioning for fluorine, and charged 200 yuan. "When I want to try the effect, the staff say it will take 5 hours to work." Mr. Li said the maintenance man left him a phone call. However, when Mr. Li found that the air conditioner still did not improve, he called the phone but found it was a blank.
helplessness, Mr. Li found a friend engaged in air conditioning maintenance to check the air conditioner, but it was told that there was no fluorine deficiency, only the temperature regulator was broken, the maintenance cost was only 10 yuan! The case 2 was too credulous "400" for nearly 10 times
recently. Ms. Zheng found that the air conditioning in the home could not be started. Subsequently, she contacted a household appliance repair company which started with 400 contacts. "The maintenance personnel came to say that the capacitor of the air conditioner was broken and the air conditioner had to be charged with fluorine." Ms. Zheng said that a capacitor of 300 yuan would need to be replaced by two and fluorine 200 yuan, totaling 800 yuan. The price of 800 yuan exceeded the expectation of Ms. Zheng, then she asked the maintenance personnel if it could be cheaper, and the maintenance personnel immediately gave a discount of 100 yuan.
, however, when Ms. Zheng went to his neighbour's house on the second day, she found that the capacitor in the neighbourhood's air conditioner was just 35 yuan, nearly 10 times the difference from his own. Is not the
400 of the phone is not a regular customer service? One of the individual businessmen who have just handled the beginning of the 400 phone call, the beginning of the 400 phone no matter the size of the company can do, "the basic money will pass"! This newspaper reminds the air conditioning maintenance to keep a "heart"
the air conditioning after sale. Maintenance problems, the newspaper dialed GREE, Hisense and many other air-conditioning manufacturers customer service phone, the staff said that even if the product exceeded the warranty period, the manufacturer can still provide maintenance services, only the customer is responsible for the cost of home service and related maintenance.
Mr. Zheng, who has been working in a number of regular after-sale services, said that many of the individual maintenance sites are not registered in the industrial and commercial departments, and there are no relevant qualifications. Some even do not have physical stores, only to attract business on the Internet. "Air conditioning maintenance disputes often occur in these maintenance points without relevant procedures." Mr. Zheng said.
to this, 12315 consumer complaints hotline staff said that, after the dispute, the responsibility to pursue the illegal management of the maintenance point is very difficult, in order to avoid unnecessary disputes, consumers should try to choose the manufacturer's designated maintenance points. If consumers choose individual maintenance points, they should be vigilant and guard against being deceived.