source: reporter Zhang Lu
business newspaper news recently, in Foshan, Guangdong Province, and other areas, a number of banks in some self-help equipment to add 10 yuan denomination zero banknote withdrawals Function. The reporter interviewed some commercial banks in the urban area of Ji'nan, and made an understanding of the actual operation of ATM bank's zero note collection in our province.
during the visit of reporters, many banks said that the service had not been provided. A joint-stock bank Ji'nan branch business department said that at present, only a few cities and towns in the country have been piloted, and Ji'nan is not equipped with such teller machines. In some busy road sub network outlets, reporters also did not find a zero teller of teller machines.
, however, the reporter got a clue that he could draw zero notes on the teller machine of the branch of the Shan Shi Dong road of the industrial and Commercial Bank of China. The reporter went to the branch of the branch to find that there were no hints outside the line. The outward appearance of the teller machine was quite different from the other two machines. The only difference was that there was no "only an integer multiple of 100 yuan". In addition, there are a lot of people waiting for cash. The reporter then tried to withdraw money on the teller machine, and found that the amount of the amount still included a hundred dollar denomination. Click on the "other money" in the interface, the reporter entered 20 yuan, a few seconds later, the cash machine came to the sound of money, then two new 10 yuan RMB.
later, the reporter consulted the staff of the bank to understand that the ATM machine, which could take zero money, was also one of the few machines used in the spring city. "This machine provides zero money for at least two years, mainly based on 10 yuan denomination." "The main purpose of preparing this machine is to serve the surrounding environment, the students of the mountain teachers, the small business owners and residents around them," the staff member said. Since the students and business owners usually need a lot of zero money, especially the student group, the change in the card is very inconvenient, so a few years ago, we applied for the function of setting up zero banknote.
during the visit of the branch, the reporter found that the machine was really user oriented. "The merchants around come mainly to come over in the morning and exchange for zero bills through it." The staff said that because the service was long, the bank did not prompt users separately. "But businesses and students around it already know that." A user who takes money tells a reporter that it needs to take zero money to come to this network, "no prompt, for many years, the other two machines are not good, only this one, the people around us basically know, word of mouth, do not have to queue to the window, very convenient." The user says.
reporters learned that the branch of the industrial and Commercial Bank of Shing Shi Dong Road as a two level sub branch is under the jurisdiction of the industrial and Commercial Bank of Shanda road sub branch. This sub branch is also the only point that the reporter currently knows about the furniture for the slot machines. The staff of the bank said that the change was aimed at serving the surrounding users according to local conditions, and this also effectively reduced the operating pressure of the counter window.
ATM has played an increasingly important role in people's lives since it was launched. The functions of cash withdrawals, transfers, deposits, inquiries, and credit cards have been opened in succession, which not only dispersed the pressure of the bank counter salesman, but also provided the bank users with real convenience. However, facing the increasingly rich financial needs of the people, as one of the important ports for cash access, ATM is also in urgent need of more changes and innovations. The progress of science and technology provides a possibility for self-service ATM to realize various functions. According to the insider, the bank self-service teller machine needs to do more trivial work in adding the zero money, but at the technical level, there is no big problem. For example, the preparation of a large number of zero notes and timely replacement is more time-consuming and hard work, but only the corresponding settings need to be modified in the teller machine. This function can be realized in the general teller machine.
whether it is now introduced the zero banknote function, or the previous release of money to print the banknote number function, more reflects the service consciousness of a bank. An expert in the banking industry said that the plentiful function of the teller can not only effectively relieve the working pressure of the bank's operating window, but also improve the customer experience in the bank. At the same time, it has also promoted the service consciousness of its own and set up a service brand.